Infrastructure Engineer

Infrastructure Engineer (CNA Network Operations Team)

The Network Operations (Net Ops) team operates, maintains, and troubleshoots Ford's global network infrastructure, connecting datacenters, network hubs, manufacturing plants, offices, hosting services, and cloud environments.

Skills Required:

• Cisco Networks

Skills Preferred:

• Network Operations & Support:
  Provide Level 3 incident, change, and configuration management to restore services and maintain network performance. Offer on-call and escalation-level support for manufacturing networks, datacenters, communication hubs, and global sites. Partner with engineering, planning, client, manufacturing IT, and site IT teams on upgrades and integrations.
• Technical Implementations:
  Install, configure, upgrade, and troubleshoot Cisco hardware/software (including routers, switches, ROMMON, DNA Center, and Wireless Controllers/APs). Manage routing protocols (BGP, OSPF, ISIS, OMP, LISP) and Layer 2/3 configurations (VLANs, Ether-Channel, trunking). Support advanced network technologies, including Software-Defined Networking (ACI, SD-Access, SD-WAN) and others.
• Automation & Diagnostics:
  Automate manual tasks using scripting. Assist engineers with API development and tools integration to maintain infrastructure. Perform deep-dive diagnostics using packet captures and system logs.
• Service Management:
  Document all activities in the ticketing system, manage vendor partners, and communicate progress directly with customers. Track and maintain Network Operations Center (NOC) metrics and KPIs. Lead and support creation of support documentation and knowledge articles. Support and upskill L1 and L2 team members.

Experience

Required:

• Experience:
  
  5+ years of experience in change and incident management, specifically within a NOC environment.
• Technical Depth:
  Deep functional understanding of infrastructure architecture (network, storage, hosting) and Cisco-related routing, switching, and voice/data systems.
• Leadership & Delivery:
  Proven track record in global IT delivery, project management, and team building/staff management.
• Soft Skills:
  
  Excellent analytical problem-solving skills, strong multitasking abilities, and exceptional written and oral communication skills (comfortable presenting to all levels of management).

Experience Preferred:

• Experience developing and managing APIs.
• Bachelor's degree in IT or related field.
• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP).
• CompTIA Security+ (or equivalent).
• ITIL (or equivalent).

Education Required:

Bachelor's Degree

Additional Information: 4 days per week on-site. This role supports a 24/7 operational environment, so candidates should expect occasional early mornings and late evenings. Weekend work will be required on a rotational basis. Participation in an on-call rotation is required. Candidates must be flexible to work split shifts as business needs demand. Strong commitment to supporting critical infrastructure and incident response activities outside of standard business hours is expected.

V2

Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.