Infrastructure Engineer

Location: Dearborn, Michigan

Team Function: The Network Operations (Net Ops) team operates, maintains, and troubleshoots our global network infrastructure, connecting data centers, network hubs, manufacturing plants, offices, hosting services, and cloud environments.

• Cisco Networks

• Network Operations & Support
  • Provide Level 3 incident, change, and configuration management to restore services and maintain network performance.
  • Offer on‑call and escalation‑level support for manufacturing networks, data centers, communication hubs, and global sites.
  • Partner with engineering, planning, client, manufacturing IT, and site IT teams on upgrades and integrations.
• Technical Implementations
  • Install, configure, upgrade, and troubleshoot Cisco hardware/software (including routers, switches, ROMMON, DNA Center, and Wireless Controllers/APs).
  • Manage routing protocols (BGP, OSPF, ISIS, OMP, LISP) and Layer 2/3 configurations (VLANs, Ether‑Channel, trunking).
  • Support advanced network technologies, including Software‑Defined Networking (ACI, SD‑Access, SD‑WAN) and others.
• Automation & Diagnostics
  • Automate manual tasks using scripting.
  • Assist engineers with API development and tools integration to maintain infrastructure.
  • Perform deep‑dive diagnostics using packet captures and system logs.
• Service Management
  • Document all activities in the ticketing system, manage vendor partners, and communicate progress directly with customers.
  • Track and maintain Network Operations Center (NOC) metrics and KPIs.
  • Lead and support creation of support documentation and knowledge articles.
  • Support and upskill Level 1 and Level 2 team members.

• 5+ years of experience in change and incident management, specifically within a NOC environment.
• Deep functional understanding of infrastructure architecture (network, storage, hosting) and Cisco‑related routing, switching, and voice/data systems.
• Proven track record in global IT delivery, project management, and team building/staff management.
• Excellent analytical problem‑solving skills, strong multitasking abilities, and exceptional written and oral communication skills (comfortable presenting to all levels of management).

• Experience developing and managing APIs.
• Bachelor's degree in IT or related field.
• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP).
• CompTIA Security+ (or equivalent).
• ITIL (or equivalent).

• Bachelor's Degree.

• Medical and Dental (Fast Tek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar‑for‑dollar match