Desktop Support Technician
Job in
Dearborn, Wayne County, Michigan, 48120, USA
Listed on 2026-07-27
Listing for:
The Judge Group
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location: Dearborn, MI
Salary: $20.00 USD Hourly - $21.00 USD Hourly
Description:
The L2 Deskside Support Technician provides on-site, second-level IT support at client locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.
- Troubleshoot desktops, laptops, mobile devices, printers, and peripherals
- Support Windows, Mac (lightly), and Apple iOS (iPhones/iPads)
- Log and track issues in Service Now
- Troubleshoot Zebra scanners and printers
- Handle imaging (PXE/USB), installs, upgrades, and break-fix activities
- Manage devices with Intune, Active Directory, VPN, and Zscaler firewall
- Provide VIP/executive support and exceptional customer service
- 5–7 years of IT support experience
- Strong skills in hardware/software troubleshooting with OEMs
- Experience with Zebra printers/scanners, Nexthink, and remote tools (Log Me In )
- Knowledge of SCCM, Citrix, and workspace management platforms
- Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory
- Professional communication, punctuality, and customer-focused mindset
Contact:
This job and many more are available through The Judge Group. Find us on the web at
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