Business Program and Project Management Senior Associate

V2

Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.

Certified with CMMI Level 3 and ISO standards, V2

Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!

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Position Description:
About the Role We are seeking a highly organized and proactive Technical Product Coordinator to own the health of our team's Jira backlog, drive execution planning across our product improvement initiatives, and serve as a key liaison between engineering, leadership, and customers. This role blends backlog management discipline with strategic planning and stakeholder communication.

Key Responsibilities:

- Backlog & Jira Management
• Own and maintain the team's Jira backlog, ensuring items are properly written, prioritized, labeled, and groomed
• Facilitate backlog refinement sessions with engineering and product stakeholders
• Ensure epics, stories, and tasks are appropriately scoped, sequenced, and linked to broader initiatives
• Monitor sprint/cycle health, flag blockers, and maintain accurate status reporting (burndown, velocity, throughput)
• Establish and enforce consistent ticket hygiene standards (naming conventions, acceptance criteria, definition of done) Jira Administration & Optimization
• Build and manage Jira automation rules to reduce manual work (e.g., auto-assigning issues, status transitions, notifications, SLA escalations)
• Design and maintain Jira dashboards providing real-time visibility into sprint health, velocity, burndown/burnup, and cumulative flow
• Build and manage timelines/roadmaps (using Jira Timeline, Advanced Roadmaps, or Structure) to visualize cross-team dependencies and delivery milestones
• Use JQL (Jira Query Language) to create custom filters, saved searches, and reports for stakeholders
• Maintain data integrity and consistent ticket hygiene (labeling, components, versions, priorities) across projects Execution Planning
• Partner with engineering leads and product owners to build and maintain roadmaps for product improvements
• Translate strategic priorities into actionable, sequenced execution plans with clear milestones and owners
• Identify dependencies, risks, and resourcing gaps across concurrent work streams
• Track progress against plans and proactively surface schedule risks to leadership
• Run regular planning cadences (sprint planning, quarterly roadmap reviews, retrospectives)

Skills Required:
Project Management

Experience Required:
Senior Associate Exp: 4 years in IT; 1 years in Program Mgmt., Expert in Proj Mgr

Experience Preferred:
Customer & Stakeholder Engagement
• Serve as a point of contact for customers regarding product updates, timelines, and issue status
• Gather and synthesize customer feedback into actionable backlog items
• Build trusted relationships with internal and external stakeholders to align expectations
• Support customer-facing meetings, demos, and check-ins as needed Communications
• Draft and distribute regular status updates, release notes, and roadmap communications to stakeholders and leadership
• Create clear, concise materials (decks, dashboards, written summaries) translating technical work into business-relevant language
• Coordinate cross-team communication to ensure alignment on priorities and timelines
• Manage announcements related to feature releases, changes, or known issues

Education Required:
Bachelor's Degree

Additional Information :
4 days on site
V2

Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
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