Desktop & MAC JAMF Engineer
Job in
Dearborn, Wayne County, Michigan, 48120, USA
Listed on 2026-08-13
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
- Strong understanding and hands-on knowledge of windows desktop platform overall
- Strong experience in building, maintaining and administering windows desktop.
- Proficient in optimizing performance of desktops and user experience
- Experienced in Microsoft Modern workspace management capabilities – levering Intune, Auto Pilot, SCCM, Imaging, Task sequence and Power Shell scripting.
- Must-have knowledge and hands-on experience in Mac deployment using JAMF, including JAMF management, environment configuration, device enrollment, policy execution, application deployment, and troubleshooting.
- Experience with Intune Company Portal registration for end-user device onboarding and compliance validation.
- Ability to configure and manage JAMF environments, including policies, configuration profiles, device groups, application packages, and compliance settings.
- Experienced in Break fix laptop/Desktop issues remotely.
- Provide Remote support coverage for in-scope locations for EUC issues
- Install and swap devices at customer location
- Manage Asset and stock inventory in the organization
- Available at customer location on all 5 business days
- Work on incidents, tasks and requests for the issues related to EUC
- Build laptops or desktops in the environment using SCCM imaging using task sequence and Autopilot.
- Perform Mac deployment and JAMF management activities, including environment configuration, device enrollment, application installation, configuration validation, and post-deployment support.
- Configure and maintain JAMF policies, smart/static groups, configuration profiles, and application deployment workflows as per organizational standards.
- Support Intune Company Portal registration for managed devices and assist users with onboarding, access, and compliance-related issues.
- Work with users post shipping to soft land the users on Day one and receive equipment back.
- Follow up on tickets to ensure they meet SLA and process.
- Ensure equipment is cleaned, packed as per process and shipped to the end users.
- Follow up and receive the equipment’s from users post offboarding, Break-fix or replace pc requests.
- Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
- Provide Remote support coverage for in-scope locations for EUC issues.
- Provide remote assistance with conferenc ing equipment’s and related issues which can be remotely troubleshooted.
- Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
- Coordinate with the other teams to manage technical support requests to resolution and closure.
- Provide instructions and usage assistance to End Users with supported devices and software.
- Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.
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