Technology Specialist

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Enterprise Technology is redefining the transportation landscape and improving people's lives through advanced technology — and this role puts you at the center of that work.

We are seeking an experienced Technology Service Management Specialist to provide technical leadership, operational support, and modernization expertise for a complex test-lab environment. In this role, you will support the day-to-day operation of systems used across Ford’s Dynamometer Lab while helping evolve the technology foundation that keeps the lab running. You will troubleshoot test-bed hardware and software, partner with test engineers and vendors, and drive improvements ranging from incremental operational enhancements to full application and platform modernization.

This role combines technology service management, software engineering, cloud modernization, Dev Ops, and customer support. You will work with legacy Microsoft-based utilities, Java-based modernization solutions, PostgreSQL, Google Cloud Platform, and CI/CD tools to improve service reliability, supportability, and delivery velocity. Your work will directly contribute to the lab’s 99%+ uptime objective and enable uninterrupted vehicle and component testing operations.

• Deliver proactive day-to-day technical support for test-bed hardware, software, applications, and production environments within the Dynamometer Lab.
• Troubleshoot and resolve incidents affecting test-cell systems, test-bed PCs, data acquisition platforms, automation solutions, and related operational technologies.
• Plan and perform readiness checks, implementation support, and troubleshooting for system upgrades and other initiatives affecting test-cell PCs and lab environments.
• Drive rapid incident resolution, root-cause analysis, corrective actions, and preventative improvements to protect the lab’s 99%+ uptime objective.
• Partner with customers, vendor solution providers, and Test Engineers to support, maintain, and troubleshoot real-time data-acquisition and test-automation systems.
• Serve as a technical liaison between lab operations, engineering teams, vendors, and technology teams, translating operational issues into practical engineering solutions.
• Maintain accurate technical documentation, support procedures, system inventories, operational runbooks, and knowledge-base materials.
• Support change-management, release-management, and operational-readiness activities for systems deployed in the lab environment.

• Own, maintain, and evaluate core software utilities used to manage test-bed PCs and process test-data file uploads.
• Support existing applications built using .NET Framework, VBScript, and comparable legacy Microsoft-stack technologies.
• Identify and implement opportunities to modernize legacy codebases, software architectures, integration patterns, and data layers.
• Develop and enhance Java-based solutions as part of the modernization of legacy .NET applications and supporting services.
• Integrate internal applications with third-party and vendor APIs, SDKs, data-acquisition platforms, and test-automation systems.
• Evaluate and apply PostgreSQL-based data-management solutions to improve data reliability, performance, reporting, and operational support.
• Use Google Cloud Platform capabilities to support infrastructure modernization, hosting, scalability, and long-term platform evolution.
• Participate in technical design discussions, code reviews, peer…