Branch Manager

Summary

The Branch Manager is responsible for promoting and supporting the strategic plan and mission of Southern Michigan Bank & Trust. This role guides a high-performing branch team toward continued success, providing exceptional customer service while developing and retaining customer relationships. The Branch Manager oversees all branch operations, ensures compliance with bank policies and regulations, maintains a profitable and efficient office, and provides ongoing training, guidance, and communication to staff.

• Provide daily leadership and oversight for all branch operational functions.
• Manage branch profitability, growth, and performance metrics, including the retention and expansion of deposits, appropriate budgeting, and development of customer relationships.
• Lead, coach, and develop branch employees to achieve service, sales, and operational excellence.
• Analyze local market trends and identify current and prospective sales opportunities to drive branch growth.
• Promptly address employee performance needs and customer satisfaction issues, ensuring quality service standards are maintained.
• Ensure strict adherence to bank policies, regulatory requirements, security procedures, and risk mitigation practices.
• Build and maintain strong relationships with customers, businesses, and community partners to enhance the bank’s presence.
• Engage in community involvement and business development activities to expand branch visibility and generate new opportunities.
• Manage multiple priorities in fast paced environment while maintaining confidentiality and protecting the bank’s interest.

Will be responsible for supervising 10‑12 employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree preferred, or equivalent combination of education and experience.
• 3‑5 years of banking experience is preferred, including staff leadership responsibilities.
• Leadership and branch operations experience preferred.

This position is required to deal with internal as well as external customers, in a positive, “Quality Customer Service” manner. An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires. Interpersonal and problem‑solving skills are required. This position will have access to highly confidential information that must be handled in a professional manner.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance, color vision, depth perception and ability to adjust focus.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

The noise level in the work environment is usually moderate/conversational.