Senior Manager, Transformation Deployment - Ford Customer Service Division (FCSD

Position: Senior Manager, Transformation Deployment - Ford Customer Service Division (FCSD)
If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We're responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch.

Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service.

In this position...

The Transformation Deployment Team is embedded within business units/functions/processes, focusing solely on the transformation deployment and execution of transformation initiatives of that particular area. This structure enables deep domain expertise and rapid, tailored implementation.

The Senior Manager, Transformation Deployment - FCSD is a hands-on technical leader with operational experience responsible for driving, executing, and sustaining end-to-end transformation efforts across all Ford Customer Service Division (FCSD) process areas (including parts logistics, warehousing, distribution networks, dealer service support, and customer service operations).

In this role, you will bridge the gap between central transformation standards and localized physical execution. Reporting to the Chief Process Engineer (LL4), you will develop and implement process engineering solutions that drive significant and measurable improvement. You will collaborate closely with FCSD operations leaders and cross-functional teams to transform process and information flows, eliminate operational waste, and deliver measurable, long-term value to Ford's aftermarket and customer service systems.

The Senior Manager, Transformation Deployment - FCSD is a hands-on technical leader with operational experience responsible for driving, executing, and sustaining end-to-end transformation efforts across all Ford Customer Service Division (FCSD) process areas (including parts logistics, warehousing, distribution networks, dealer service support, and customer service operations).

What you'll do...

* FCSD End-to-End Transformation Leadership:
Direct and oversee the execution of operational transformation initiatives across the FCSD value stream (e.g., parts ordering, warehousing, distribution, and service operations) from inception to delivery and where they interact with Product Creation & Industrialization processes. Includes technical analysis, design, development, and implementation of operational transformation initiatives specific to the process area.

* Value Stream Mapping:
Lead value stream mapping efforts for FCSD, integrating them into the broader Product Creation and Industrialization value stream. Ensure upstream functions-manufacturing, product development, and supply chain-understand the downstream impacts of their decisions, enabling issues to be resolved at the root cause or prevented entirely.

* Process Analysis & Optimization and Problem Solving:
Provide tactical and technical guidance for deep-dive investigations of FCSD workflows. Identify bottlenecks, operational inefficiencies, and safety hazards, and design innovative, engineering-based solutions to optimize warehouse, dealership and transactional performance.

* Solution Design & Implementation:
Lead the hands-on design, building, and deployment of optimized workflows, systems, and procedures tailored to FCSD's unique operational needs. Apply advanced process engineering principles to maximize efficiency.

* Stakeholder Engagement & Change Management:
Partner closely with FCSD process owners, operations and key stakeholders to secure strong buy-in, manage the technical change process, and ensure new workflows are seamlessly adopted and sustainable.

* Operational Capability Building & Mentorship:
Provide direct coaching, hands-on training, and technical mentorship to local transformation teams and operations. Foster a strong culture of continuous improvement, problem-solving across FCSD networks.

* Performance Monitoring & KPI Governance:
Establish and track relevant technical and operational performance metrics to quantify current-state waste and prove the tangible financial and operational impact of deployed solutions.

What you'll do...

* FCSD End-to-End Transformation Leadership:
Direct and oversee the execution of operational transformation initiatives across the FCSD value stream (e.g., parts ordering, warehousing, distribution, and service operations) from inception to delivery and where they interact with Product Creation & Industrialization processes. Includes technical analysis, design, development, and implementation of operational transformation initiatives specific to the process area.

* Value Stream Mapping:
Lead value stream mapping efforts for FCSD, integrating them into the broader Product Creation and Industrialization value stream. Ensure upstream functions-manufacturing, product development, and…