407-Dearborn-Front End Manager- FT

Position Title:

Front End Manager (FEM)

Reports to:

Store Manager / Co-Manager / ASM

Department:
Store Operations

FLSA: NON - Exempt

The Front End Manager (FEM) reporting to the Store Manager/CO-ASM is directly responsible for all aspects of the front end including POS Registers/cashiers, Service Desk/associates and layaway, Cash Office Functions, Front end cleanliness, organization and detailed standards. The FEM is responsible for Scheduling the front end to the needs of the business without overspending the budgeted payroll hours, line control efficiencies to ensure a fast and friendly check out experience for our customers and all filling and maintenance areas of the front end.

The FEM also has complete responsibility to ensure Cash Management accountability thru out all team members that are scheduled to work the front end. All reports are reviewed daily in detail and any issues are immediately brought to the attention of the Store Manager and Loss Prevention. The FEM is also accountable for ensuring all company policies and procedures are followed, understood and executed by all team members, improving the front end efficiencies by hiring High Energy team members with the right skill set and attitude, handling all customer issues to ensure our customers have the best shopping experience.

Partners with the admin and store manager in hiring “A” team members to work at the front end

Working with the store manager to Schedule to the needs of the business without overspending to the budget

Completely responsible for a “Fast and Friendly” check out experience, no more than 3 people in a line

Maintains constant visibility in the front end and monitors all cashiers performance

Reviews all reports daily/weekly and