Project Services Manager

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Full Time Management Walker, MI, US

6 days ago Requisition

Salary Range: $ To $ Annually

Project Services Manager

Direct Reports:Estimators / Inside Sales (all tiers), Project Managers (all tiers) — currently 4 Estimators and 5 Project Managers

About the Position

The Project Services Manager owns the full Estimating and Project Management department at FALK Panel — from initial quote through shop drawing approval, submittal, and production handoff. This is a heavily people-focused leadership role: the Project Services Manager builds individualized growth plans, coaches team members on technical skill and FALK culture, and develops the next generation of Estimators and Project Managers through FALK's tiered career paths.

Alongside people leadership, this role owns departmental process design, KPI accountability, and the evaluation and adoption of new technology — including AI tools — to keep the department scalable as FALK grows. The Project Services Manager partners closely with the Technical Service Manager, who owns the detail library, installation documentation, and technical training content, to ensure the team is current on technical standards.

The Project Services Manager operates with a high degree of autonomy, identifying priorities and building solutions without requiring day-to-day direction.

Role Responsibilities

• Directly manage and develop all Estimators/Inside Sales and Project Managers across every tier (Estimator, Senior Estimator, Lead Estimator; Project Manager, Senior Project Manager, Lead Project Manager).
• Create and maintain an individualized growth plan for each team member, identifying skill gaps, career progression milestones, and measurable development goals.
• Conduct regular one-on-one coaching sessions focused on technical skill-building, FALK culture, and clear understanding of each person's job description and expectations.
• Own onboarding and training for new Estimators and Project Managers, ensuring a full understanding of role expectations, standard processes, and FALK culture from day one.
• Evaluate and recommend promotions between tiers based on demonstrated competency, performance, and readiness.
• Set individual and team performance goals and conduct formal performance reviews.
• Foster a collaborative, accountable, high-communication culture across both departments.
• Hire, train, and — when necessary — manage out personnel within the Estimating & Project Management department.

Process Ownership & Scalability

• Own, monitor, and continuously improve all formal departmental processes for Estimating and Project Management, ensuring they scale as the company grows.
• Create and maintain a standard takeoff and quoting process for all Estimators.
• Create and implement formalized technical and quality audit processes for all project quotations and shop drawings, ensuring timeliness and accuracy.
• Manage the production file creation and audit process.
• Set and monitor measurable KPIs for the Estimating & Project Management teams — quotation/shop drawing lead time, take-off accuracy, material quantity accuracy — and report monthly, benchmarked financially.
• Own the company standard for truckload optimization ("cubing out" loads based on panel length and configuration), and ensure it is trained and consistently applied across both the quoting and shop drawing audit processes.
• Manage expectations for drafting/detailing vendors; review and approve vendor invoices for shop drawings.
• Identify and implement process efficiencies across both departments on an ongoing basis.
• Identify, evaluate, and implement AI tools and other technology or software that increase efficiency and accuracy across estimating and project management workflows.
• Lead the ongoing development, adoption, and optimization of Microsoft Business Central (or successor ERP/CRM systems) within the department.
• Partner with IT and Engineering on system integrations, automations, and reporting tools that support departmental scalability.
• Serve as the primary liaison…