Regional Manager Hearing Care - Michigan

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

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As the Regional Manager, Hearing Care, you will oversee support a team of dedicated and compassionate Hearing Care Coordinators (HCCs). Your role will be vital in ensuring our patients receive exceptional care and service. You will provide guidance and support to the HCCs within the region. Your expertise in the relevant point of system sale will be essential, and you will be held accountable for ensuring the HCCs in the region receive the necessary training to excel in their roles.

You will motivate and mentor the HCCs for local events, activities and regarding scheduled and completed evaluations efforts. Leading by example, you’ll bring enthusiasm and display flexibility as you take on special projects and drive process improvement efforts and company initiatives

Location:
Michigan – Hybrid Schedule with two remote days.

Schedule:

Monday–Friday, 8:30 AM – 5:00 PM

Salary: $75,000 - $85,000 + 10% Annual Bonus

Your role at Audio Nova
:

• Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management
• Up to 60% Travel in Grand Rapids, Ann Arbor, Detroit, etc.
• Observe, explain, and coach on scheduled evaluations and capacity and demand
• Address performance issues proactively, providing coaching and conducting annual performance appraisals
• Review and ensure accuracy in regional collections and transaction
• Supervise clinic inventory control processed
• Oversee the process for the insurance process and proper completion of patient Benefit Checks
• Monitor and evaluate transactional compliance duplication
• Provide comprehensive training to HCCs beyond initial on-boarding and create mentoring partnerships amongst peers in the region to support ongoing development
• Approve employee PTO and manage timecards in the ADP system
• Facilitate smooth onboarding and provide ongoing training and support of new HCCs
• Subject matter expert on company systems, processes and policies & procedures
• Proactively address process issues and errors ensuring HCCs adhere to SOPs consistently recognize trending errors and promptly follow up with HCCs to address process issues (related to SOP, processes in general and linked to the relevant systems)
• Cultivate strong relationships and provide supports for HCCs fostering effective communication between the Sr. HCC and the HCCs
• Provide team support team by coordinating, coaching and mentoring at community events
• Champion the company vision, mission and values, promoting team morale around these initiatives
• Operates in compliance with all local, state and Federal laws as well as
• Assess the potential ROI of local events considering demographics, engagement and attendance
• Drive performance success by achieving KPIs related to demand for HCC accountable activities
• Effectively manage calendars and capacity, utilizing financial dashboards to review scheduled and completed eval targets
• Train HCCs on best practice for local area marketing activities and attending events to oversee operations at any events this may or may not include any relevant…