Product Development Problem Solver​/Prevent Recurrence Supervisor

About

The Role / Position Description

This role is built for a leader who values clear communication of fact-based decision-making over biased opinion and possesses the logic used to resolve design issues through collaboration while following a structured approach.

You will ensure your direct reports accurately determines the root cause when an issue arises, so the right details are fixed to prevent an issue from reappearing in the future. Your teams integration with product development engineering teams strengthen future designs and prevent similar issues from recurring.

To achieve this, you will oversee and guide an established team of problem-solving engineers (Six Sigma Black Belts) as they rapidly conduct root cause investigations on high-impact design concerns for all commodities across all platforms. You will direct and support your team to work cross-functionally and closely with integrated partners in Product Development to ensure solutions are appropriate and robust.

• Influence engineering decisions across all vehicle platforms and commodities
• Lead and develop a team of highly skilled technical problem solvers
• Partner directly with Product Development leaders on high-visibility engineering challenges
• Drive improvements that enhance customer experience, product quality, and design robustness
• Help embed preventive engineering and Design for Six Sigma principles earlier in product development

This role supports the TWA option - four, four and a half or five days per week as a job share.

• Team Leadership:
  Oversee and guide a team of problem solving engineers (Six Sigma Black Belts) leading root cause investigations on high-impact design concerns for all commodities across all platforms.
• Mentoring:
  Actively coach your team to foster a culture of continuous learning, active listening, and collaborative development.
• Enable Data-Driven Decisions:
  Foster a high-performance management style that values diverse perspectives while driving swift, objective, and data-backed decisions.
• Talent Development:
  Build technical and leadership capability within the team, helping engineers grow into future technical leaders and organizational influencers.

• Lead Complex Issue Resolution:
  Oversee and guide a team that guides and coaches cross-functional engineering teams through structured, data-driven problem-solving methodologies to diagnose and resolve complex, design-related issues.
• Collaborative Problem Solving:
  Drive a culture of "solving together." Move away from independent-contributor silos, instead leveraging experts and cross-functional teams for data-backed insights.
• Methodology & Logic Oversight:
  Ensure your team properly leverages advanced problem-solving methodologies to identify specific root causes, focus on understanding detection errors and judging if systemic prevent recurrence actions are appropriate and sufficient.
• Design Improvement & Prevent Recurrence:
  Develop direction for robust preventive actions to eliminate both specific and systemic recurrence of design issues to ensure: no future repeats, strengthen future designs, improve engineering processes, and reduce the likelihood of future customer concerns.
• Root Cause Verification:
  Ensure root cause is verified to cover 100% of affected units to ensure no experiences remain unsolved.
• Logical Approaches:
  Promote and integrate advanced strategic problem-solving logic and DFSS principles early in the product development phase to prevent issues before they occur.
• Lessons Learned Integration:
  Ensure learnings from investigations are effectively incorporated into policies, methods and procedures.
• Document Quality:
  Review and ensure documentation meets required expectations for approval of problem-solving reports to maintain high standards of technical logic and complete understanding of the issue.

• Workload Management:
  Triage incoming work requests, prioritize "what matters" high-impact engineering challenges to deliver results, and assign resources effectively.
• Process Standardization:
  Collaborate as part of the leadership team…