Team Lead, Management

Salary: $56,000/year

The Team Lead will oversee the data entry and documentation of Case Manager caseloads. Attend all triage and hearing appointments with Department of Health and Human Services partners. Assist with the day-to-day questions and guidance related to policy and procedures.

• Help to ensure that positive outcomes and program goals are met as required by contract
• Supervise activities and conduct performance evaluations for case management staff
• Model appropriate coaching and case management strategies
• Perform case reviews to ensure that required documentation is maintained, staff are adhering to program policies, and participants are complying with their participation requirements
• Review and approve participant requests for supportive services
• Assist with participant case management tasks as needed
• Document all participant contacts in case notes
• Act as liaison and maintain collaborative relationships with local Dept. of Health and Human Services (DHHS) partners
• Review Work Participation Rate (WPR) and other performance reports weekly and work with staff to address performance issues
• Maintain a thorough knowledge of PATH policies and procedures
• Coordinate participant transfers and other case changes with DHHS and other partners
• Other opportunities as available

• Experience working with FIP recipients/PATH participants and/or other workforce programs
• Excellent leadership and communication skills, both written and verbal
• Ability to maintain flexibility as needs of contract require
• Customer service experience preferred
• Proficient in Microsoft Office applications
• Bachelor's degree in business, education, human services, or related area is preferred

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

EDS I (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people.

Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country.

EDS I is a National Best and Brightest Companies To Work For award winner.

For over 45 years, EDS I has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better work forces.

The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country.

EDS I also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies.

Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.