Manager, Client Data Services

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Join Livingston and grow your career in the constantly changing world of international trade. Livingston is amarket leaderoffering customs brokerage, international trade consulting,compliance and freight forwardingservices aroundthe world. Livingston has over 3,000 employees at more than 90 key border crossings,sea ports,airports andother strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Manager of US Client Data Services is responsible for employing innovative tactics for client data, bond delivery and account set-up. The management structure should encourage swift, yet compliant, creating account set ups, modifying, and/or maintaining information into client records ensuring that each account set up generates the anticipated revenue associated with the new client business. This person will drive dynamics, and synergies, across their team environment while demonstrating continuous improvement through established and agreed upon key performance indicators/metrics.

The Manager will ensure the team is both productive and has appropriate level of engagement for team and career development.

• Manage the coordination, control and operating efficiencies for Data Services team with adherence to Work Force Management metrics
• Build the framework for a long-lasting, sustainable relationship with “white glove” service tactics
• Develop appropriate oversight and review infrastructure to accurately record client data, and surety bond program
• Manage business deliverables and project timing for Service Set-Up support with Sales, Governance, Business Reviews, and Lessons Learned
• Lead projects to achieve strategic business goals, meet success criteria within specified timeframe
• Collaborate with Regulatory Team, while driving proficiencies within the overall data service structure
• Develop, standardize and report out on volumes, timing and root cause of anything falling out of the Service Level Agreement threshold, by producing monthly KPI’s and metrics
• Drive cost savings opportunities, compliance adherence and scalability for improving the overall timing of account set up
• Responsible for the design and set-up of overall team structure including team development and succession planning

• Extensive experience of talent and performance management
• Strong collaboration skillset, and ability to work well with others while getting things done
• Proven analytical and strategic abilities – problem solving, six sigma, LEAN, etc.
• Communicating ideas and strategy clearly, and tailored to various audiences
• Manages service delivery and directs overall team activities and monitors progress ensuring internal and external satisfaction meets or exceeds requirements (i.e. Cycle Time, Key Performance Indicators, etc.)
• Excellent knowledge of continuous Improvement and quality management
• Understanding of system/data flow, including the various systems Livingston International support and systems other industries use

7 years of related experience

Preferred:
Bachelors Degree or equivalent

Inclusion and Collaboration

Accountability

Business Acumen and Straight Talk

Leading and Developing

Customer First Focus

Agility

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team…