Operations Manager Trucking - Oxford

We are a fast-growing aggregate trucking company specializing inthe hauling of sand, gravel, rock, and other construction materials.

We pride ourselves on delivering reliable service, maintaining strong customer partnerships, and operating a safe, efficient fleet.

We are seeking an experienced and dynamic Operations Manager to leadour dispatch, driver, and billing teams while ensuring exceptional customer service. This is a full operational leadership role responsible for elevating execution standards across the organization. Salary to be determine based on experience.

The Director of Operations is expected to:

• Move the organization from reactive management to proactive operational control
• Establish consistent execution standards across all field functions
• Drive accountability at every level of dispatch, fleet, labor,and safety operations
• Reduce dependency on ownership for daily problem-solving and escalation
• Build scalable systems, processes, leadership discipline, andcross-company operational efficiencies across TKMS, Lou’s, andsister company operations
• This role is accountable for creating operational maturity,predictability, and control at scale.

Key Responsibilities

1. Dispatch & Daily Execution Leadership

• Own daily and weekly dispatch operations, including scheduling, load coverage, and truck utilization
• Adjust real-time operations to ensure service continuity and efficiency
• Serve as the primary operational decision-maker for dispatch execution
• Interface with dispatchers, supervisors, and field leadership(ownership escalations only when necessary)

2. Driver & Labor Management

• Own driver performance management, coaching, discipline, and accountability standards
• Ensure consistent enforcement of company policies and operational expectations
• Address performance issues directly and elevate high-risk orunion-related disciplinary matters as needed

3. Union Operations (Operational Compliance Only)

• Oversee day-to-day adherence to collective bargaining agreement requirements
• Maintain compliance with union rules and coordinate with union representatives on operational matters
• Identify and elevate grievances early
• This role does not participate in contract negotiation orlabor strategy

4. Safety & Regulatory Compliance

• Own DOT/FMCSA compliance, inspections, audits, and corrective action processes
• Track and report safety metrics, violations, and incident trends
• Ensure consistent compliance across all operational functions

5. Fleet Maintenance Coordination

• Own preventative maintenance scheduling and execution coordination
• Prioritize repairs based on operational impact and safety requirements
• Coordinate with internal maintenance teams and external vendors to minimize downtime

6. Job-Site & Material Logistics

• Oversee job-site sequencing, material movement, and field logistics coordination
• Resolve real-time site-level operational issues to maintain productivity and flow
• Ensure alignment between dispatch, field teams, and project requirements

7. Reporting, KPIs & Operational Visibility

• Own daily, weekly, and monthly operational reporting
• Track and manage key performance indicators, including:
• Downtime
• Safety incidents
• Labor performance
• Accounts receivable aging
• Past-due customer balances
• Billing accuracy and timeliness
• Provide proactive risk identification and early warning signals to leadership

8. Process Improvement & Cross-Functional Leadership

• Standardize best practices and drive operational efficiencies across TKMS, Lou’s, and sister company operations
• Collaborate cross-functionally with internal departments,sister companies, and ASI to improve workflows, systems,communication, and execution outcomes
• Own the operational management, administration, and optimization of the company CRM platform, including process consistency,…