Chief Member Experience & Service Excellence Officer
Listed on 2026-09-30
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Management
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Finance & Banking
PFCU is seeking a Chief Member Experience Officer to plan, direct and execute the full scope of the member experience strategy across branch operations, contact center, ITM, and facilities. This role reports to the EVP and requires regular oversight of multiple departments to ensure a consistent, member-centric experience across all channels.
The position includes leadership over budgeting, regulatory compliance, and vendor risk, with a focus on driving service excellence and achieving strategic
Join us at Pfcu4me as our next Chief Member Experience & Service Excellence Officer in MI, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Chief Member Experience & Service Excellence Officer role in the description above.
We appreciate your interest in this position.
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