Manager, MP&L Quality

Job Description

In this position, you will lead global quality strategy, develop and implement a cohesive global quality framework for vehicle and material logistics, aligning regional processes with Ford's enterprise quality objectives and policies. You will establish governance forums, conduct audits, and collaborate with various internal and external partners to ensure compliance with quality standards, contractual obligations, and regulatory requirements. You will benchmark and implement best-in-class delivery standards, gather and analyze customer feedback, and ensure transparent communication and issue resolution to enhance vehicle delivery experiences globally.

Qualifications and expertise require a bachelor's degree and extensive experience in logistics, quality, claims, and supply chain in a global setting, with strong leadership, analytical, and continuous improvement skills, alongside proficiency in relevant digital tools and willingness to travel internationally.

What you will do includes:

• Develop and help lead the global MP&L quality strategy for vehicle and material logistics.
• Establish a common global quality operating framework that defines policies, procedures, standards, controls, escalation processes, and accountability across all regions.
• Align regional vehicle and material logistics quality processes with Ford Global Quality policies, warranty procedures, and enterprise quality objectives.
• Develop, maintain, and continuously improve global MP&L quality policies, procedures, and standards covering vehicle and material logistics.
• Define global minimum requirements while enabling appropriate regional implementation based on regulatory, operational, and market needs.
• Identify and deploy global best practices across North America, South America, Europe, China, International Markets Group, and other applicable regions.
• Establish governance forums and operating reviews to monitor quality performance, systemic risks, corrective actions, and regional implementation.
• Provide regular quality updates, risk assessments, and improvement recommendations to senior MP&L, Manufacturing, Supply Chain, and Quality leadership.
• Ensure audits evaluate compliance with Ford requirements, contractual obligations, process controls, quality standards, and applicable regulatory requirements.
• Partner with regional leads to conduct carrier, supplier, terminal, port, yard, warehouse, and plant logistics quality audits.
• Partner with Internal Controls, Finance, Purchasing, Legal, Risk Management, and Global Quality on logistics quality and claims compliance.
• Define standardized global metrics, data definitions, performance targets, reporting cadences, and quality expectations for carriers, logistics service providers, terminals, ports, warehouses, facilities, and related suppliers.
• Partner with Purchasing to incorporate quality standards, audit rights, performance metrics, claims responsibilities, and corrective-action requirements into commercial agreements.
• Partner with IT and digital teams to enhance inspection, claims, audit, reporting, supplier-performance, and customer-feedback systems.
• Champion the use of automation, machine vision, artificial intelligence, and digital process controls where they improve quality, claims performance, risk detection, and operational efficiency.
• Serve as the primary MP&L interface to Ford Global Quality through a dotted-line relationship.
• Benchmark and implement best-in-class (BIC) quality and delivery related customer experience for vehicle deliveries to dealers, fleet partners, and other final-destination customers around the world.
• Establish global delivery standards for delivery.
• Gather, analyze, and synthesize customer feedback through surveys, interviews, focus groups, dealer councils, complaint data, and journey-mapping sessions.
• Translate customer feedback and satisfaction data into actionable process, technology, carrier, and policy improvements.
• Build and maintain long-term relationships with key dealer, fleet, commercial, and internal stakeholder groups.
• Establish clear escalation, communication, ownership, and closure requirements for vehicle delivery issues.
• Ensure timely and transparent communication with dealers and customers regarding delivery damage, in-transit repairs, missing equipment, delays, and claim resolution.
• Identify recurring customer pain points and work across MP&L, Marketing and Sales, Quality, Warranty, FCSD, carriers, and plants to eliminate root causes.

You'll have:

• Bachelor's degree in engineering, supply chain management, logistics, business, quality management, operations, or a related field or equivalent combination of relevant education and experience.
• Significant progressive experience in logistics, manufacturing, supply chain, quality, claims, warranty, or related operations.
• Demonstrated leadership experience in a large, complex, global organization.
• Experience leading vehicle logistics, material logistics, manufacturing quality, supplier…