Fremont - Retail Shift Leader

Provide quick and friendly guest service to our guests within the car wash

Oversee all aspects of the site

Retain and create new customer relations

Maintain unit, grounds, and car wash

Must be able to open and close wash

Maintain maintenance logs, inventory, and reports as needed

Communicate good news, bad news , breakdowns, etc. with Assistant and Site Leader

Implement and enforce policies, procedures, and the employee handbook to all team members

Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.

Update, maintain , add tasks, and ensure proper completion of hourly checklist

Maintain and fill detergent and wash supply

Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance

Maintain awareness of chemical titrations and volumetric

First point of contact for guest relation issues

Properly handle wash issues before escalating

Report daily highlights of team members , equipment, and sales

Daily and preventative maintenance of wash equipment

Able to work opening, mid, and closing shifts on a weekly basis

Ensure every team member in Flight Deck 1 is executing proper dialogue

Team Member Relations:

Aid in managing the team and developing relationships

Following checklists

Provide team accountability

Any additional tasks that pertain to benefit ting the company and taking care of the guests

Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.

Train new team members and franchisees through the Proficiencies Acquired Credentialing book

Train new team members on awareness and safety procedures

Opportunities to travel and train staff at Tommys locations

O ther duties as assigned ; d uties and responsibilities may change at any time with or without notice.

Position Qualifications & Candidate Attributes :

High school diploma or GED.

Must be willing to work hard, build relationships, and love people!

Must be proficient in all opening and closing tasks.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Position Type/Expected Hours of Work

This position can be either part or full-time. On average the part-time team member will work 16-24 hours, and full-time team members will work 30-40 hours a week. This position requires weekend shifts.

This position operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am – 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member must be able to:

Able to work in a fast-paced environment

Able to move about inside the office to access file cabinets and office machinery, etc.

Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information

Able to move equipment weighing up to 30-50 pounds

Able to work and commute in all weather conditions

Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.

Travel

Travel is not required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.