Fremont- Retail Guest Services Team Member

Fremont - Retail Guest Services Team Member

Fremont, MI, USA

Join our highly successful team at Tommy's Express Car Wash! If you're great with guest service, confident with technology, enjoy working in a fast‑paced but supportive team environment, you'll love Tommy's Express!

• Competitive base pay and annual bonus
• Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
• 401k match and complimentary financial planning services
• Dependent care FSA with on‑site Daycare options
• Paid time off and paid holidays
• Opportunity for continued education and tuition assistance
• Valuable learning and development program
• Significant ability to grow internally for motivated and strong performing team members
• Fun, energetic, family‑oriented work culture with an emphasis on team member morale
• Nationwide presence

• Provide quick and friendly customer service to our guests within the car wash
• Create and retain new customer relations, including sales of monthly wash packages
• Learn and operate all aspects of POS and LPR systems to operate car wash equipment
• Help maintain wash equipment and perform routine care as needed
• Oversee all property aesthetics
• Maintain cleanliness of interior and exterior of car wash and property
• Monitor wash quality of each vehicle
• Exceed guest expectations on experience
• Exemplify and uphold the WE OWN IT culture

• Must be willing to work hard, build relationships and love people!
• Set an example to all Team Members of working hard and doing your best!
• Try your best every day and come to work with a winning attitude.

This position has no direct supervisory responsibilities.

This position may be part or full-time. On average, part-time team members will work 16-24 hours a week, while full-time team members will work 30-40 hours per week. This position requires weekend work shifts.

This job operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.

Able to work in a fast‑paced environment, move about inside the office to access file cabinets and office machinery, effectively communicate, detect, converse with, discern, convey, express oneself and exchange information, move equipment weighing up to 30 pounds, work and commute in all weather conditions, walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.

Travel is not required for this position.

Other duties may be assigned by your manager. Duties, responsibilities and activities may change at any time with or without notice.