Retail Cosmetics Sales Counter Manager - Lancome, Woodland TEMP

Retail Cosmetics Sales Counter Manager
- Lancome, Woodland
- Full Time (TEMP)

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Macy's is more than just a store. We're a story that has captivated the hearts and minds of America for more than 160 years. It is a story of innovation, tradition, and unforgettable moments that celebrate customers and colleagues alike.

Job Overview
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of the Lancome cosmetics brand. Your role blends leadership, creativity, and customer engagement, delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty preferences.

You’ll inspire teamwork to drive sales, elevate the customer experience, and build lasting connections. In addition to meeting and exceeding sales goals, you will analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You will also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.

• Lead by example: arrive energized, greet the team, ensure the counter is polished, organized, and fully prepared.
• Set the tone by reviewing daily sales goals, staying informed on new launches, top‑performing products, and current beauty trends.
• Welcome customers with genuine hospitality, build relationships, and guide them through personalized consultations.
• Maintain a shoppable space: keep testers clean, signage and pricing current, displays aligned with brand standards, and support merchandising updates.
• Coach the team to finish strong: share Loyalty benefits, ensure customers leave with everything they need, and end each interaction with a sincere thank‑you using the customer’s name.
• Model collaboration, honesty, and care to support peers and the wider team.
• Strive for continuous improvement to achieve sales goals and support store results.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results to implement strategies that grow business and improve outcomes.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing Loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Strong communication skills with customers, co‑workers, and supervisors.
• Proficient reading and understanding of employment policies and safety rules/procedures in English.

• Talking, lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash register, to process register transactions.

Join a dynamic, inclusive environment with competitive pay and benefits, including comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, performance‑based incentives, annual merit review, employee assistance program, merchandise…