Automotive Parts Specialist

AUTOMOTIVE PARTS SPECIALIST - FORD

The Parts Specialist sells parts to all available customers over the counter, through the shop or on the telephone.

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure the customer is exposed to the full product line.
• Pull purchased parts from stock.
• If part is not in stock, determine availability and inform customer of expected arrival date.
• Answer telephone calls, provide price quotes and other information, capture customer name and phone number.
• Set up orders for daily shipment, delivery, or pick-up.
• Verify "will-call" and "back-order" files weekly and return to vendors or stock those items not required.
• Assist the parts to service counter parts sales associate as necessary.
• Order parts not in stock as approved by the Parts Manager.
• Notify the customer and the Service Department when the parts arrive.
• Accept cash and credit payments and keep cash register accurate.
• Assist with organization and cleanliness of parts department.
• Receive and stock incoming inventory and verify receipts against purchase orders.
• Assist with periodic inventory vehicle counts as directed by supervisor.
• Ensure merchandise displays are stocked, clean and appealing to customers.
• Complete all training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook.
• Perform any other duties as assigned.

• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent verbal and written communication skills.
• Excellent organizational skills with strong attention to detail.
• Excellent time-management skills and proven ability to prioritize and meet deadlines.
• Proficient with Microsoft Office Suite and related software.

• High School Diploma or equivalent (GED) preferred.
• Experience as a Ford Parts Specialist preferred.
• One year dealership experience required.

Required to stand, sit, use hand to finger, handle, or feel. Frequently required to walk, stoop, kneel, crouch, crawl, reach with hands and arms, and take and hear. Regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

• Competitive compensation
• Employee referral program
• Employee discounts on sales and service
• Benefits package:
  Medical, Dental, Vision, Employer paid Life/AD&D, Employee Assistance Program, Pet Insurance
• Voluntary benefits:
  Flexible spending account, Life/AD&D, short-term and long-term disability, Critical illness, Accident insurance, legal & identity theft protection
• 401(k) with employer match
• Holiday savings program with employer match
• Paid time off and holiday pay

LaFontaine Automotive Group is an equal opportunity employer.