Store Lead

Responsibilities

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. Models company values and leads by example as an active coach. Communicates priorities and sales-driving information effectively to ensure store staff is equipped to maximize business.

Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. Understands how to leverage store reports to drive decisions that boost the store business. Participates in driving business outreach opportunities and communicates leads to Store Manager.

Identifies performance opportunities and partners with the management team to contribute to development plans.

Ensures proper staffing to execute initiatives and operational tasks and supports the implementation of store programs to increase efficiencies in sales, service, operations, and branding.

Contributes to an engaged and inclusive store environment, provides enthusiastic motivational leadership, maintains a culture of learning and development, and conducts regular store meetings to ensure all team members are up to date with company directives.

Assists in training the store team on customer service expectations to create an exceptional customer experience, exceed expectations, and achieve a high Net Promoter Score. Uses customer feedback to prevent or resolve concerns. Collaborates with management to ensure visual merchandising meets brand standards and marketing initiatives are executed per company direction.

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgment and is tuned‑into the pulse of the business.
• Self‑motivated, results‑oriented, strategic thinker.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.
• Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.