Receptionist, Retail

About the Company

JARS Cannabis is an innovative cannabis retailer that seeks to rewrite the narratives surrounding cannabis, one community at a time. We value creativity, community, and collaboration while providing high‑quality products and services.

The Receptionist is the first point of contact for customers, creating a welcoming and professional experience. The role requires friendly, tech‑savvy, organized individuals who can thrive in a fast‑paced environment and adhere to state and CRA compliance.

• Verify customers’ legal age requirements, register new customers in the POS system, and scan returning customers.
• Check customer purchasing allotments through the POS system upon check‑in.
• Promote the JARS brand and excite customers about shopping at our location.
• Welcome guests and customers into the store with a positive, upbeat, and friendly demeanor.
• Use proper greetings and salutations with all customers at all times.
• Assist with curbside and online orders when needed.
• Answer calls with professional and proper phone etiquette.
• Provide customers with information regarding products, store hours and location, daily specials, website address, and more.
• Emphasize the JARS Loyalty Program, campaigns, events, daily texts, and other promotions.
• Arrive to each scheduled shift on time and presentably dressed.
• Communicate with team members for order completion updates.
• Create personable and memorable experiences for all store patrons.
• Always maintain Michigan and CRA compliance in all customer‑facing interactions.
• Perform opening, mid‑day, and closing tasks, as well as general upkeep of the reception area.
• Support store management in an administrative capacity as required.
• Adhere at all times to all applicable laws, regulations, policies, compliance requirements, and protocols.
• Monitor customer queues at all times.
• Keep all online and in‑store menus current with daily offerings.
• Other duties as assigned by management.

• Must be 21 years of age or older.
• High school diploma or GED required.
• Minimum 1 year of customer service experience in a retail, sales, and/or hospitality environment.
• 1 year of previous administrative and/or front desk receptionist experience.
• Strong attention to detail, organization, multi‑tasking, and follow‑up skills.
• Excellent customer service and communication skills.
• Ability to work cooperatively as a team member.
• Exceptional hospitality skills; the role involves constant contact with patients and staff.

• Requires prolonged standing and some bending, stooping, and stretching.
• Requires occasional stocking, labeling, cleaning, and organizing.
• Ability to operate a computer, POS system, and other office equipment.
• Moving up to 30 pounds on occasion.
• Work performed in a fast‑paced retail cannabis dispensary.
• Frequent contact with patients and staff.
• Requires working varied hours/day, including nights, weekends, holidays, and/or events on occasion.

Full‑time, Part‑time

• 10‑hour shift
• 8‑hour shift
• Holidays
• Monday to Friday
• Weekend availability required.

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full‑time employees only)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Voluntary Life Insurance & Supplemental Medical Insurance
• Holiday Pay (select holidays only)
• Bereavement Time Pay
• Parental Leave

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Per CRA guidelines, all candidates are subject to a State of Michigan background search.

Any candidates with a felony within the past 10 years for a controlled substance or distribution to minors will not be considered.