Member Specialist

Position Summary

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

• Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions, locates merchandise, resolves member issues, and promotes company products and services. Zones the area and arranges and organizes merchandise. Assists members with transporting items and maintains a safe shopping environment.
• Maintains exit areas, reviews member receipts, acknowledges members, and identifies member needs. Secures and safeguards Sam's Club assets by observing and communicating potential criminal activity according to company policies. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists with training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality, delivers new programs rollout training, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies by properly handling returns. Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity, implements related action plans, uses the Open Door Policy, and applies these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, co-workers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.

• Respect the Individual:
  Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected; provide opportunities for all associates to thrive and perform; attract the best talent.
• Work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by helping, developing, and mentoring others; recognize others’ contributions and accomplishments.
• Act with Integrity:
  Maintain and promote the highest standards of integrity, ethics, and compliance; model Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
• Serve our Customers and Members:
  Deliver results while putting the customer first; make decisions based on reliable information; balance short- and long-term priorities; consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence:
  Display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience; drive continuous improvements; be open to and use new technologies and skills; support others through change.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave,…