Center Store Supervisor

Description

The Center Store Supervisor leads the following Retail operations:
Packaged Grocery, Bulk, General Merchandise, Bread, and Grab’n Go Beverages. Support overall growth and development of the retail team and department. Occasionally serves as a Manager On Duty (MOD) for the retail floor. Supervises Retail Specialists and Retail Cooperators to meet objectives for product selection, sales, margin, labor and customer service. Coordinates with the Fresh, IT, Receiving and Marketing Departments for efficient workflow of pricing, promotions, and store placement.

Works cooperatively with members of the public, vendors, and staff and strives to keep a positive, solution-oriented work and shopping environment. Acts as alternate Promotional Liaison with the National Cooperative of Grocers (NCG). Reports directly to the Retail Manager.

Pay starts at $18/hour

Reports to the Retail Manager

Full Time (40 hours);
Non-Exempt

Supervises Retail Specialists, Retail Cooperators (Associates)

• 20% store discount
• 10% over wholesale prices on bulk/special orders
• Medical/Dental/Vision offerings
• Life Insurance
• Short Term Disability Insurance
• Sick and Paid Time Off Accrual
• Paid Holidays Off (Thanksgiving and Christmas)
• Holiday Pay (New Year's, Easter, Memorial Day, July 4th, Labor Day)
• Employee Assistance Program access (free anonymous counseling)
• 401(k) with employer match

• Upholds and models Customer Service Pledge.
• Fulfills and oversees other team members’ completion of daily and periodic cleaning tasks.
• Ensures timely processing of special orders
• Maintains familiarity with all areas of the store in order to best assist customers.
• Responds to requests from customers to research products.

• Works with Retail Manager to ensure strategic and replenishment purchasing
• Performs market research and uses SPINS to ensure optimal product mix and pricing.
• Serves as a contact for product recalls.
• Ensures accurate inventory through use of systems
• Negotiates with suppliers and brokers for favorable pricing, terms, quality and delivery, when applicable
• Develops vendor relationships with local businesses.
• Coordinates periodic inventory counts.

• Leads the following Retail operations:
  Packaged Grocery, Bulk, General Merchandise, Bread, and Grab’n Go Beverages
• Acts as the Promotional Liaison with NCG
• Coordinates area floor plan and strategically utilizes end-caps and displays using NCG tools.
• Conducts multiple monthly resets per the Core Set Program.
• Maintains attractive displays and accurate shelf/bin tags and sale signs and ensures ordering of sufficient merchandise to stock sets for duration of display.
• Ensures accurate, up-to-date product signage; coordinates departmental sales and sale changeovers.
• Attends trade shows as assigned; reads industry and trade journals.
• Visits other stores for price comparison, product and merchandising ideas.
• Provides product information to customers, staff, and submits department-related articles to the Co-op’s newsletter, e-news, website, etc.

• Works and supervises Cooperators (Associates) and Specialists in a manner that supports department financial performance.
• Works as a peer with other store Supervisors (Coordinators).
• Leads departmental or store wide meetings as assigned or delegated.
• Takes training as designed for the position, and suggests and oversees training plans for staff.
• Keeps accurate records as directed.
• Ensures that department areas (registers, aisles, shelves, bins and storage) are in clean, orderly condition meeting Health Department and customer service standards.
• Provides regularly scheduled sampling and demos.

• Attends meetings as assigned.
• Accountable for departmental and store-wide communication practices.
• Maintains correspondence with staff, vendors, customers, and Owners.
• Works with team and departmental information, calendars, schedules on shared drives and other technologies.
• Assists with the growth of the Co-op, and quality improvement processes.
• Coordinates departmental changes with Retail Manager.
• Supports decisions made by the management.
• Adheres to…