PT Keyholder, Lee Wrangler Clearance Center, Birch Run, MI

Who We Are

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands:
Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose‑led organization focused on leveraging its global platform, strategic sourcing model and best‑in‑class supply chain to drive brand growth and deliver long‑term value for its stakeholders.

• Brand Experience / Customer Service – Ensure excellence in customer service in the store by upholding high retail standards to ensure an in‑store experience that aligns with company standards.
• Initiate conversations with all customers, building a relationship to learn interests and identify products to suggest.
• Assist customers in the fitting room.
• Recommend products that are aligned with customer needs and preferences through suggestive selling and encourage the customer to make a purchase.
• Build brand loyalty by promoting the rewards program and achieve weekly loyalty sign‑up goals.
• Learn about new products and trends to better engage customers.
• Consistently achieve personal sales targets and contribute to overall store performance.
• Provide information and advice on product performance, features, and specifications.
• Visual, Operation, and Safety – Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well‑stocked.
• Assist in daily store operations, including opening and closing, freight processing, accurately process transactions, handle cash, and maintain point‑of‑sale integrity.
• Follow company and store policies, procedures, and operational guidelines; communicate concerns to store leadership.
• Assign tasks to team members as directed to support operational needs.
• React quickly to all customers and/or employee injuries and report them immediately to the Manager on Duty.
• Participate in Loss Prevention Audits, understand and comply with company loss prevention policies to minimize store shrink.
• Leadership – Act as Manager on Duty in the absence of the other members of the leadership team.
• Regularly communicate any employee’s concerns directly to the Store Manager.
• Assist with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
• Address customer concerns professionally and in accordance with company guidelines.

• Bold Accountability – Demonstrate accountability and follow through on assigned responsibilities.
• Customer Centric Innovation – Passion for the brand and knowledge of the customer and products.
• Empowered Collaboration – Promote an environment that encourages feedback, belonging, participation, creativity and learning by communicating best practices and ideas.
• Global Agility – Willingness to make changes as suggested by manager on duty to meet store goals and create a positive work environment.
• Strategic Foresight – Take initiative to work ahead, seeking guidance when appropriate.
• Purposeful Integrity – Respect the background, experience and unique differences of others, upholding the integrity and values of Kontoor Brands.
• Urgency for Impact – Act quickly to support sales, loyalty enrollment, and service goals.

• Must be 18 years of age or older.
• Retail or customer‑facing experience preferred but not required.
• Arrive on time for scheduled shifts and work a flexible schedule to meet the needs of the business.
• This role requires a minimum availability of 30 hours per week including one weekend day and rotating holidays, additional availability a plus.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to communicate clearly and respectfully with customers and team members.
• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Stand and move throughout the store during scheduled shifts.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend,…