OE Account Manager

ESSENTIAL FUNCTIONS

• Works to establish long-term relationships with customers. Makes customer visits on a routine basis (subject to travel approvals) to maintain, develop, or secure significant opportunities. Completes customer visit contact reports
• Grows revenue and profitability by developing new business and maintaining existing customer base
• Researches and develops new markets and applications for Ford components and powertrain integration in conjunction with Business Development Team
• Gathers and assembles required market data to be used for product strategy and proactive product offerings
• Serves as the customers' advocate in the organization – troubleshoots problems efficiently and involves the appropriate areas (inside sales rep, operations, credit, etc.) in resolving the issue. While the Inside Sales Representative handles most of the day to day issues, the Account Manager is responsible for monitoring these issues and should assume the lead to ensure issues are handled appropriately and in a timely manner
• Conducts routine sales team meetings to discuss issues, quotes, backorders, pipeline, new opportunities, and sale objectives. Meets one on one with individuals from the relevant department when necessary for further explanation, progress, status and resolution to ensure the customer is served
• Builds solid, positive relationships with key personnel from all departments to ensure company goals are met. Fundamentally understands functions of each department to facilitate informed recommendations for solutions that will consider the best interests of the company
• Performs Baan sales reports and analysis regarding sales history, projections and statistics
• Works with Credit to ensure customers adhere to Terms and Conditions of Sale; includes support when necessary for action to pursue collection of delinquent accounts or account status resolutions
• Supports and maintains all corporate quality standards, policies, procedures, and work instructions
• Provides continuing updates on status of accounts, progress with new accounts to OEM Sales Manager
• Other duties and responsibilities may be assigned

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

We offer an attractive and competitive compensation and benefits package, which includes medical, dental, vision, paid holidays, 401(k), disability, and tuition reimbursement assistance. If you take pride in your work and are committed to personal and professional success, we want to talk to you. Please visit  to learn more.

FCS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.