Branch Banking Client Consultant

Position Title

Branch Banking Client Consultant I – Marquette, MI 49855

Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. The role will process financial transactions accurately, efficiently, and friendly while maintaining operational standards, and assist the team in meeting branch goals.

• Sales Performance:
  Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non‑interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team members to achieve growth targets and execute successful sales initiatives.
• Client
  
  Experience:
  
  Provide a positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve them in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership including referrals.
• Risk Management:
  
  Deliver timely and accurate daily financial transactions; strive for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
• Additional Accountability:
  Perform special projects and additional duties and responsibilities as required. Consistently adhere to regulatory and compliance policies and standards linked to this job. Complete required compliance trainings and maintain compliance with applicable federal, state and local laws and regulations.

• Required Qualifications
  :
  Education level required – High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. Experience – 0 to 3 years of customer service and sales experience.
• Preferred Qualifications
  :
  Experience in the financial services industry.

• Action‑oriented
  :
  Enjoys working hard, is action‑oriented and full of energy for challenging tasks. Seeks and aggressively pursues opportunities to achieve results.
• Business Acumen
  :
  Knows products, understands the sales process, and is aware of strategies and tactics in the marketplace.
• Approachability
  :
  Easy to approach, warm, pleasant, gracious, and patient; builds rapport well.
• Problem Solving
  :
  Uses rigorous logic and methods to solve difficult problems, probes all sources for answers, and is an excellent listener.
• Priority Management
  :
  Allocates time effectively and efficiently; focuses on important tasks and eliminates roadblocks.
• Relationship Building
  :
  Builds and maintains effective relationships with stakeholders, aligns efforts with enterprise goals, and builds trusted client relationships.

No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws.

Pay Range
: $17.00 – $22.55 per hour.

Benefits include medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.