Branch Banking Client Consultant II

Position Title

Branch Banking Client Consultant II

Berkley, MI 48072

Branch Banking Client Consultant II provides best‑in‑class experience by resolving concerns and giving product details that meet clients’ financial needs. The role focuses on client management, client retention and introductions to key bank partners (Mortgage, Business Banking) to give clients access to experts who can help them achieve financial goals. The position handles greater lending and basic investment interactions and participates in complex banking conversations with clients.

• Sales Performance: Support team growth targets in financial performance—deposit, loan, and non‑interest income—and primary client acquisition. Seek and deliver the right client introductions to the right team members, execute sales initiatives, and meet behavioral activity goals (e.g., marketing campaign lead calling, weekly appointments set/completed).
• Client
  
  Experience:
  
  Provide a positive client experience by assisting with account questions, problems, and complaints; research and communicate to resolve issues timely and effectively. Deliver client engagement and education, and meet Retail Leadership activity goals.
• Risk Management: Execute all sales, service, and banking transactions accurately and compliantly, striving for zero controllable losses.
• Additional Accountabilities: Manage moderately complex special projects and additional duties. Adhere consistently to regulatory and compliance policies, complete required trainings, and maintain compliance with federal, state, local laws and regulations.

• Required Qualifications: High School / GED / HiSET / TASC or foreign equivalent; 4–5 years of customer service and sales experience, including in the financial services industry; ability to train and mentor others on products and platform procedures.
• Preferred Qualifications: Experience in financial services; experience demonstrating digital products and self‑service technologies.
• Job
  
  Competencies:
  
  
  • Action‑oriented – proactive, energetic, takes initiative, and seeks opportunities aggressively.
  • Business Acumen – deep product knowledge, understands sales process, marketplace tactics, and customer motivation.
  • Approachability – approachable, warm, courteous, and builds rapport with stakeholders.
  • Problem Solving – uses rigorous logic, explores all sources, and produces effective solutions.
    
    Priority Management – focuses on important tasks, eliminates roadblocks, and uses time efficiently.
  • Relationship Building – communicates clearly, collaborates proactively, aligns with enterprise goals, and provides tailored client solutions.

No unusual physical exertion is involved.

• Medical, dental, vision, life, and disability insurance.
• Comprehensive leave program.
• Variable incentives, bonuses, commissions, and other awards (as outlined in the offer).
• Pay Range: $17.12 – $26.97 per hour.

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. Flagstar provides teammates access to a variety of benefits, as listed above.

For more information:  Member FDIC/Equal Housing Lender.