Security Officer

Overview

The Highlands at Harbor Springs is seeking a professional, dependable, and service-oriented Security Officer to join our team. As a Security Officer, you play a vital role in creating a safe, secure, and welcoming environment for our guests, team members, and resort property. This position is responsible for protecting resort assets, responding to emergencies and guest service requests, enforcing resort policies, and assisting with a wide variety of operational needs.

Security Officers serve as first responders for many on-property incidents and work closely with local law enforcement, fire, and EMS agencies when needed. This is a Full-Time Flex Year Round Position offering comprehensive benefits, and the opportunity to be part of Northern Michigan's premier four-season resort.

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• Ally Health – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

LEADS by Serving

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

• Watching for unusual, illegal, or dangerous activities occurring on the premises, and patrolling hallways, parking lots, stairwells, lobbies, bars, and restaurants.
• Responds to guest and employee incidents to resolve a wide variety of issues including rule enforcement, assisting with guest vehicle issues, unable to get into rooms/offices, etc.
• Assisting Law Enforcement / EMS / and Fire services.
• Providing First Aid / CPR.
• Investigating and filing after a guest accident.
• Assistance with housekeeping calls after hours
• Assistance with maintenance calls after hours
• Monitor and file key control for the resort property.
• Securing and un-securing areas of operations for staff
• Taking in and recording lost and found items.
• Providing medical equipment and safety equipment to staff
• Monitoring gas meters and reporting to corporate
• File all necessary incident reports.
• Patrol in a vehicle or on foot, reporting suspicious behavior on the resort property.
• Assistance with shuttles service calls after hours
• Assistance with ski valet service calls after hours.
• Observe and report hazardous conditions with roof snow.
• Monitor and checking sprinkler shutoffs, associational-parking/rule violations.
• Maintain and enforce all trespassing violations on the resort property.
• Enforcing federal, state, local, and resort rules on property.

• High School Diploma or GED required.
• Military, law enforcement, security, EMS, firefighter, or other first responder experience is preferred but not required.

• Previous security, hospitality, customer service, military, or emergency response experience is preferred.
• Entry-level candidates with strong customer service skills and the ability to learn are encouraged to apply.

• Valid driver's license with an acceptable driving record.
• Basic computer proficiency, including Microsoft Word, Excel, Outlook, and email systems.
• Strong verbal and written communication skills.
• Excellent observation, problem-solving, and decision-making abilities.
• Ability to remain calm and professional during emergencies.
• Strong attention to detail and sound judgment.
• Dependable, punctual, and able to work independently or as part of a team.
• Commitment to providing outstanding guest service.