Artificial Intelligence Senior Associate

Artificial Intelligence Senior Associate

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere.

We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Employees in this job function are responsible for developing intelligent programs, cognitive applications and algorithms for data analysis and automation, leveraging various AI techniques such as deep learning, generative AI, natural language processing, image processing, cognitive automation, intelligent process automation, reinforcement learning, virtual assistants and specialized programming

Key Responsibilities:

1) Understand business requirements and develop AI algorithms, models and programs to solve complex problems, generate recommendations, extract patterns, make predictions, interpret sensor data (images, sound), orchestrate automation and enable self-service capabilities
2) Perform large-scale experimentation and develop data driven applications that translate data into actionable intelligence
3) Drive innovative applications of Artificial Intelligence tools and techniques such as deep learning, generative AI, natural language processing, image processing, cognitive automation, intelligent process automation, reinforcement learning, virtual assistants and specialized programming
4) Research and optimize AI technologies to enhance efficiency and accuracy of data analysis and create more efficient automation
5) Possess technical background and experience with Microsoft D365 Platform tools, including Microsoft Copilot Studio and generative AI capabilities. They should be familiar with the platform's features, capabilities, customization options, and AI-driven automation. They will also enjoy solving complex problems, have strong interpersonal skills, and a desire for continuous improvement. The candidate should be skilled in Microsoft Dynamics 365, Git Hub, Power Apps, Azure Dev Ops, Plug-In Development, Workflows, C#, JavaScript, and Copilot/AI integrations.

• Designing, configuring, and deploying custom AI conversational agents and Copilot experience using Microsoft Copilot Studio and Omnichannel for Customer Service.
• Leveraging generative AI capabilities within Dynamics 365 to improve contact center efficiency, automated email drafting, and real-time agent assistance.
• Integrating D365 with Azure OpenAI, cognitive services, and external knowledge bases to power Copilot responses.
• Optimizing Copilot performance through prompt engineering, topic configuration, and continuous monitoring of AI interactions.
• All aspects related to form customization, such as (but not limited to) adding Tabs, Sections, Sub-grid, Web Resources, iFrame, Navigation Map Customization, and Ribbons Customization.
• Solutions and sitemap customizations.
• C#, JavaScript and XRM model for JS, including OData calls through JS.
• Plug-in development.
• Custom workflow development, BPF.
• CRM Portal Development and other custom portal development.
• Integrating with Azure services through Power Automate, Logic Apps, Azure Functions, Web APIs.
• Power Apps Model Driven Apps and Canvas apps.
• Collaborate with other PDO teams and stakeholders to ensure that the product meets technical and business objectives.
• Communicate effectively technical ideas, technical feedback, and collaborate with technical stakeholders.
• Participate and support in conducting technical design and code reviews. Create, implement, and maintain technical documentation.
• Diagnose and triage technical errors, data issues,…