Isabella County Transportation Transportation Coordinator

• Answering incoming calls and dispatch/route vehicles by radio or mobile data terminals in an efficient manner.
• Promptly notifies Lead Transportation Coordinator, Transportation Manager, and (Deputy) Executive Director of radio, vehicle, driver, maintenance, customer or other pertinent concerns.
• Assist in accident and incident reporting as well as customer complaints.
• Respond to emergency requests for assistance by notification of police, fire or ambulance as needed.
• Oversees vehicle assignment and the status of vehicles with mechanics in absence of
• Oversees record-keeping activities of operating staff, making sure all logs, checklists, and other daily data items are complete.
• Oversee adherence to all policy and procedures.
• Fill shifts, as necessary, upon call-ins from drivers.
• In the absence of the Lead Transportation Coordinator and Transportation Manager, oversees and maintains schedules for drivers and is fully responsible for service delivery, vehicles and Drivers.
• Perform any and all functions of a Driver as needed.
• If required, preparation of special written and/or verbal reports.
• Evaluates progress of Driver trainees. Periodically reviews on-the-job performance of Drivers and Call Center Operators. Reports to Lead Transportation Coordinator or Transportation Manager regarding system efficiency and evaluation of personnel.
• Other duties as required by the management staff.

Must have graduated from an accredited high school or equivalent, successfully completed a driver record check through the Department of State Bureau of Driver & Vehicle Record Lookup, and Criminal History check. The successful candidate will be able to show a satisfactory attendance record as well as a willingness to adapt to change in the working environment and work toward greater efficiency in operations.

The successful candidate will need to pass a pre-employment drug screen and physical by an approved medical facility.

The successful candidate will be required to obtain and maintain a valid Michigan Commercial Driver’s License with the approved endorsements to legally operate all ICTC vehicles.

• Knowledge of major and local streets in all of Isabella County as well as surrounding areas that are served.
• Knowledge of regulation governing the ability to use the two-way radio system.
• Knowledge of traffic laws and regulation.
• Knowledge of all Isabella County Transportation Commission’s policies, procedures and labor agreement.

• Ability to answer incoming calls and routing vehicles by radio or mobile data terminals in an efficient manner.
• Ability to use computers, specialized software (as it pertains to dispatching and timecards) and be proficient in typing.
• Ability to follow oral and written instructions.
• Ability to quickly and accurately make operating decisions.
• Must be able to communicate effectively with diverse, and sometimes irate individuals, and to calmly and efficiently handle situations ranging from routine to emergency.
• Responsible for the appearance of the dispatch office.
• Ability to lead and oversee other employees.

Ability to maintain confidential information.

• Must possess good public relation skills.

• Must be able to stand and/or sit continuously to perform job functions.
• Must be able to physically stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb steps, crouch, handle or move passengers.
• Must be able to lift up to 50 pounds.
• Visual acuity corrected to perform job functions.

Must possess and maintain a valid Commercial Driver’s License with a P endorsement.

Subject to random drug testing per ICTC’s Drug and Alcohol Testing Policy and Over-the
- Counter and Prescription Medication Policy.

Subject to periodic driving record check through the Department of State Bureau of Driver and Vehicle Record Lookup.

Attend seminars, training and meetings as required by the (Deputy) Executive Director and in turn, provides such continuing education to other employees.

Attend all employee meetings.

• Variable Work Environments:
  Work is conducted indoors and out with varying environmental conditions.
• When outdoors, employee will be subjected to weather and temperature changes. Possible exposure to hot, cold, wet, humid, or windy conditions. This includes sunshine, rain, ice, snow, or mix.
• Exposure to vibrating equipment and other environmental noise.

• 457
• MERS Defined Benefit
• MERS Health Care Savings Plan
• Health insurance
• Vision insurance
• Life insurance
• Disability insurance (Long term & Short term)
• Paid time off