Senior Manager, Business Operations

Senior Manager, Business Operations

Flexible Location

TNTP brings research, policy, and consulting together to reimagine America’s public education system. Working collaboratively, we dig into educators’ toughest challenges, and we provide actionable solutions grounded in evidence. This work takes place in schools and districts across the country, and our national position allows us to spot trends, collect and analyze data, and advocate for policy changes that introduce greater impact on a scale.

Our goal is to empower every student, breaking them free from the constraints of poverty and race, fostering innovation, and driving growth across the country. We collaborate across sectors and with school systems to ensure that the 3.5 million young people who graduate high school every year have pathways to economic and social mobility. The Strategy and Business Transformation division collaborates to ensure the long-term health of our organization.

We partner across divisions to enable TNTP to sustainably scale its impact in line with its strategic plan, focusing on cross-functional operational, strategic, and financial considerations that are difficult for any single division or team to solve on their own. Within this division, the Business Operations team provides strategic advising, analysis, and thought leadership on TNTP’s revenue and sales pipeline in service of business and impact goals.

• Develop and collaborate with a manager, business operations to implement business operations processes that support TNTP’s fee-for-service and grant-funded work, ensuring accuracy, timeliness, and data integrity across systems.
• Conduct landscape research and analysis to support creation and implementation of business development strategies and resources.
• Provide direct strategic support to TNTP partners in developing proposal, RFP, and grant budgets and associated narratives.
• Maintain accurate sales pipeline data in Salesforce by ensuring leads and opportunities are updated with complete and accurate financial and activity data.
• Act as a strategic thought partner in analyzing performance toward KPIs for a portfolio of projects.
• Lead a portion of quarterly forecasting cycles, including analyzing budget to actuals and project performance milestones and facilitating some forecast calls, advising Partners on adjustments.
• Apply tools (e.g., ASC 606 logic) to review revenue recognition for complex/multi-year opportunities.
• Create and maintain processes for tracking toward deliverables and milestone-based contracts, providing documentation to enable invoicing against milestones.
• Lead grant launch processes, including facilitating kickoff calls, ensuring operational readiness, determining special handling requirements, and ensuring setup supports accurate and allowable revenue recognition.
• Analyze grant spending, identifying budget to actuals variances and advising partners to address risks.
• Drive continuous improvement in operational processes, identifying inefficiencies and implementing scalable solutions.
• Provide project level ad hoc analysis or challenge resolution support.
• Provide region or division level business development reporting as requested.

• 4-5 years of business operations experience—experience managing a project and revenue portfolio strongly preferred;
• Experience with business development processes such as proposal budget development and sales portfolio analysis;
• Strong command of business operations best practices and the ability to adapt that knowledge to fit unique organizational contexts;
• Evidence of strong cross-team collaboration skills, the ability to manage up, and executing deliverables through working with multiple stakeholder relationships;
• Excellent written communication skills with a demonstrated track record of communicating effectively with diverse audiences;
• Experience using CRMs to track lead and opportunity progression and activity;
• Salesforce experience strongly preferred;

• Motivates and Influences through Relationships.
  
  Candidate can navigate the complexity of collaborating with diverse colleagues of all levels to achieve results, consistently…