CB Customer Service Representative - Decatur, AL

JOB DESCRIPTION

The Corporate Billing Customer Service Representative is responsible for contacting customers to obtain payment statuses on past‑due invoices, researching past‑due invoices when needed, documenting obtained statuses in the cb Central system, providing requested copies of invoice documents, entering customer‑reported disputes and requests for account adjustments into the cb Central system, working and resolving cb Central‑assigned tasks, soliciting customer enrollment for e‑mail statements, and answering and resolving inbound calls placed to the Corporate Billing Customer Service Queue.

• Make an average of 65 calls a day
• Articulate and demonstrate excellent customer service
• Work buyout schedules if assigned
• Perform research on past‑due invoices
• Work email and statement exceptions if assigned
• Work return mail if assigned
• Document status updates in cb Central in a clear and concise manner
• Provide excellent customer service by answering inbound and outbound customer service requests in a timely and professional manner
• Solve customer enrollment for e‑mail statements
• Work and resolve assigned tasks in cb Central in a timely and accurate manner
• Escalate payment status issues to Collections Management
• Train new collectors on collection policies/procedures and system use
• May assist with dispute resolution process

• High school graduate or equivalent is required
• Excellent verbal and written communication skills as well as excellent customer relations skills
• Ability to function effectively as part of a team and to deal effectively and tactfully with employees, management, and external customers
• General computer skills including e‑mail usage; proficiency in Microsoft Office Suite preferred
• Effective management of workflow and assignments with appropriate prioritization; attention to detail and accuracy is required

• Office environment; secure, comfortable working conditions

Work Location:

239 Johnston St SE, Decatur, Alabama 35601

Equal Opportunity Employer, including disabled/veterans.