Scheduler​/Call Center Representative

Yadkin Valley Cabinet Co., Inc. was established in 1989 and has witnessed a tremendous amount of growth in a short period of time. We implement cutting edge technology that permits us to be competitive in all aspects of cabinet production.

Core responsibilities include:

• Answers all incoming calls and dispatch requests
• Dispatches and assigns service requests
• Performs duties as a member of a team where the following duties and responsibilities will be shared and adjusted to the customer’s and/or leader’s needs
• Supports the leaders in support services and should be Customer oriented. Relates to all customers in a friendly, accommodating, and respectful manner that creates good will
• Sets high personal standards of performance and accepts responsibility and accountability of all actions
• Committed to performance improvement and positive change and adheres to department dress code and proper hygiene when reporting to work and performing job duties

• Must be able to read, write, comprehend, and communicate the English language
• High school diploma or GED required
• Six months to one year of previous related experience and delegation skills is desired
• Five years working with computers and data entry is required as well as the ability to type 40 wpm
• Ability to remain calm in less than calm circumstances
• Strong verbal and written communication skills
• Flexibility, versatility, and reliability as a team player

Physical Requirements:

• Must be able to sit at desk for long periods
• May occasionally require walking, bending, or stretching
• Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less
• The potential for eyestrain exists with long-term exposure to the computer monitor
• Must have adequate or corrected vision, hearing, and speech in order to communicate effectively via telephone, radio, and face-to-face

All your information will be kept confidential according to EEO guidelines.