Customer Service Representative

Job Description

Welcome to Hamlin Allstate Agency, right here in Decatur, Alabama! We're not just an insurance agency; we're a dedicated team focused on building lasting relationships and providing peace of mind to our community. We believe in the power of genuine connection and outstanding service. If you're someone who lights up when you can help others and enjoys being part of a supportive local team, you'll fit right in.

We're looking for a bright, friendly Customer Service Representative to join our close-knit group. In this role, you’ll be the helpful voice and guiding hand for our clients, ensuring their experience with us is always positive and efficient. You’ll handle their questions, assist with policy needs, and play a key part in making sure they feel valued and understood. Come be a part of an agency that truly cares about its people and its community!

Bilingual applicants encouraged to apply.

• Paid Time Off (PTO)
• Mon‑Fri Schedule
• Hands on Training
• Career Growth Opportunities
• Retirement Plan

• Be the first point of contact for our valued clients, offering a warm welcome and efficient assistance.
• Answer questions about policies, billing, and other service-related inquiries with clarity and patience.
• Process policy changes, endorsements, and new business applications accurately.
• Assist with claims inquiries, guiding clients through the initial steps.
• Maintain organized and up-to-date client records in our system.
• Collaborate with the sales team to ensure a smooth customer journey.
• Proactively identify opportunities to enhance the client experience and satisfaction.

• High school diploma or equivalent; some college coursework preferred.
• Previous customer service experience is a definite plus.
• Excellent communication skills, both written and verbal.
• A friendly and approachable demeanor.
• Basic computer proficiency, including email and data entry.
• Ability to manage multiple tasks and stay organized.
• A genuine desire to help people.