Data Center CoE Sr. Field Service Technician

At ABB
, we help industries run leaner and cleaner – every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Field Service Manager

• Lead onsite customer engagement – Serve as ABB's primary representative, ensuring strong communication, professionalism, and customer satisfaction.
• Execute service work with urgency – Plan and deliver service tasks aligned with customer orders, quality standards, and first‑time‑right execution.
• Identify system and operational improvements – Evaluate installed equipment and customer processes to uncover performance enhancements and eliminate pain points.
• Communicate service opportunities – Capture and relay upgrade, service, and modernization opportunities to internal account teams.
• Coordinate site preparation and subcontractors – Prepare job sites, support project teams, and oversee subcontractor activities.
• Perform advanced field service tasks – Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods.
• Ensure materials and equipment readiness – Prepare material lists and verify availability and quality of all required parts and tools.
• Drive continuous improvement initiatives – Recommend and implement improvements to processes, products, and service delivery.
• Complete technical documentation – Produce accurate reports, test records, and customer‑signed documentation for all assignments.
• Provide technical consulting and mentorship – Act as a subject‑matter expert, coach colleagues, support certifications, and train customers.
• Perform duties in Power Delivery & Electrification – Execute work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems.
• Champion safety and compliance – Uphold ABB's safety culture, lead HSE practices, report hazards, and ensure proper PPE use.

• Progressive electrical engineering experience – HS diploma/GED with 10+ years hands‑on experience; OR associate/trade certification with 8+ years; OR bachelor's with 5+ years; OR HS diploma/GED with 5+ years equivalent work or military experience servicing critical power equipment.
• Advanced electrical design expertise – Advanced theoretical experience across all aspects of electrical design.
• Comprehensive code and standards knowledge – Strong knowledge of NEC, safety codes, regulations, and QA requirements.
• Strong communication capabilities – Excellent oral and written communication skills for technical and nontechnical audiences.
• Analytical and quality‑driven mindset – Proven ability to analyze issues, improve processes, and drive quality outcomes.
• Cross‑functional collaboration – Able to work effectively with maintenance teams, engineering groups, and management stakeholders.
• Leadership and project oversight – Project management or supervisory experience with demonstrated ability to lead and influence customers and peers.
• Technical software proficiency – Skilled in MS Office, Google Suite, and project/issue‑tracking platforms such as BIM, Compass, CxAlloy, and Procore.
• Preference will be given – Preference to candidates with experience in Emerson RX3i/Proficy, ABB AC500/Automation Builder, CP600 HMI/Panel builder, Zenon/Cimplicity, Woodward Easygen/LSS, networking tools (Wireshark, IED Scout), relay testing/configuration (Siemens, ABB REX
  640/SSC
  600/REF
  615/REG
  615, SEL, Multilin), and RTAC configuration.
• Language and work authorization – Must be fluent in written and conversational English and currently authorized to work and live in the United States.

While base salary is determined by the applicant's qualifications and experience, this position is expected to pay between $46 per hour and $65 per hour USD.

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options:
  Core and Core Plus
• Vision benefit
• Company‑paid life insurance (2X base pay)
• Company‑paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to…