Senior Operations Advisor – Investor Reporting

Responsibilities

• Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Provides training and mentoring support to the team.
• Establishes process performance measurements and oversees business impact.
• May implement critical business support services.
• Communicates performance statistics to internal stakeholders and senior management.
• Promotes and monitors the production workflow and assists team members with complex escalation process issues.
• Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process.
• Determines and/or drives change and improvement efforts in production and/or processes.
• Actively seeks out business partners and team members for collaboration.
• Ensures the business adheres to policies, procedures and regulatory standards.
• Independently resolves compliance issues and drives risk mitigation activities.

• Minimum four years of loan servicing experience, preferably in investor reporting; equivalent experience in complex financial operations will be considered.
• Strong understanding of financial calculations and cash movement concepts
• Exceptional time management and prioritization skills
• Highly organized and detail oriented
• Demonstrated independent problem solving capability
• Sound decision making skills
• Ability to work independently
• Strong analytical skills
• Demonstrated leadership skills, including mentoring peers, providing guidance on complex reporting and reconciliation issues, and proactively supporting team objectives, operational controls, and risk mitigation efforts.
• 3+ years of relevant / direct industry experience.