IT Help Desk Support - Level II

Summary

Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of aHelpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include:
Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities

• End-User assistance
• Point person with Windows Desktop related issues
• Assist with Windows Servers
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding
• Network Services and Equipment Installation
• LAN/WAN Installation and Maintenance Support
• Network Hardware Support and Installation
• Door card access, wander guard, lighting, HVAC

Qualifications & Requirements

• Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management;
  Helpdesk Representative; IT Service Desk; IT user support
• History of network and firewall administration (Sonicwall & Meraki).
• Basic knowledge of network, server, and workstation troubleshooting knowledge.
• Excellent customer service skills (courteous, tactful, and professional demeanor).
• Excellent written and verbal communication skills, with experience presenting to groups.
• Reliable work ethic.
• A willingness to learn and grow