Developer, Enterprise CRM, Lead

You will collaborate with business unit leaders, partners and IT peers to provide expert technical support for the strategic planning, design, development, implementation, and ongoing administration of our enterprise CRM solution. All duties are performed in accordance with company policies, U.S. state and federal laws, and regulations governing our operations.

Target pay range: $117,000 to $150,000.

• Operate as Carrington’s CRM technical expert, architect and lead administrator for all CRM applications
• Provide CRM technical guidance and consulting to business executives, end users and the Project Management Office (PMO)
• Participate in business planning sessions that address CRM strategy, enhancements, integrations and operational issues
• Work with business management and the PMO in the planning of new CRM applications and changes to applications
• Coordinate system design activities and perform business/system impact analysis on initiatives to introduce, modify or upgrade CRM applications
• Provide technical support in the planning, development and implementation of CRM integration efforts with other enterprise applications
• Lead workflow analysis and process engineering activities that have an impact on CRM applications
• Design, configure, test and deploy changes to CRM database fields, screens, workflows, reports and dashboards
• Maintain CRM structure to align with overall corporate strategy and business unit needs
• Develop custom CRM reports and dashboards requested by the business lines
• Follow Carrington’s SDLC practices, methodologies and change control policy in the development and rollout of CRM applications and system changes
• Develop end user documentation, including application training manuals, job aids and workflows
• Train end users on new CRM applications and changes to system features
• Administer CRM security rights and user/group roles across all business lines
• Provide expert system administration support for the CRM applications across all business lines, including researching and troubleshooting application bugs, replicating issues in the test region, performing hot fixes, and coordinating upgrades
• Assist users with day‑to‑day issues, problems and questions

• Bachelor’s degree in Computer Science or equivalent technical work experience.
• Seven (7) years hands‑on experience in designing, developing, implementing and system management of Microsoft Dynamics 365 CRM Sales, Servicing and Marketing modules.
• Seven (7) years’ experience with Java script, SQL and C# programming language.
• Seven (7) years’ experience with RestAPI integrations.
• Two plus (2+) years’ experience with Microsoft Azure management.
• Microsoft Dynamics 365 CRM certification preferred.
• Demonstrated experience with SDLC concepts, methodologies, and techniques.

• Comprehensive healthcare plans for you and your family, plus a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail and other discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational Reimbursement.
• Carrington Charitable Foundation contributions to community causes through specific fundraising efforts.