Lead, Technology Portfolio Operations – Insurance Platforms; Hybrid

Overview

Provide strategic and operational insights to Technology senior leadership. Establish and run the execution operating system for the technology organization (insurance platforms, digital platforms, and infrastructure). You will turn leadership direction into disciplined planning, governance, repeatable and predictable execution, and performance visibility across a complex, multi-platform environment. Acting as a force multiplier for leadership, you will increase execution velocity and ensure that strategic priorities are operationalized into clear, integrated plans with measurable outcomes.

Ensure thoughtfulness, transparency, and accountability across multi-platform environments, providing the critical link between high-level direction and on-the-ground delivery. You will report to the Director, IT Program Management. In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations:
Madison, WI 53783 or Boston, MA 02110.

Position Compensation Range: $ - $. Pay Rate Type:
Salary. Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

• Lead with influence and expertise.
• Contribute to division or department leadership team.
• Communicate and support organization mission, vision, values and practices.
• Oversee and improve the Insurance Platforms operating system (pace, governance forums, artifacts, and scorecards).
• Translate leadership priorities into integrated execution plans: milestones, dependencies, capacity assumptions, and outcomes.
• Be a confidential sounding board and strategic advisor focused on operating health, execution risk, and organization effectiveness.
• Promote execution planning and communications for large‑scale change efforts, including platform consolidation, operating model shifts, and workforce evolution/reskilling.
• Produce executive-level reporting that ties investments to outcomes and business impacts.
• Identify opportunities to reduce complexity, cost, and operational inefficiency across platforms.
• Ensure standards, metrics, and narratives across platform leaders.
• Resolve cross‑platform friction, overlap, and misalignment.
• Manage integrated master planning across platform domains to ensure work is coordinated, sequenced, and dependency aware.
• Surface risks, constraints, and tradeoffs early with recommended options and impacts (timeline, capacity, cost, and customer/partner impact).
• Promote closure on decisions and commitments; track actions across leaders and partners.

• Demonstrated experience providing customer-oriented solutions or support.
• Demonstrated experience operating in complex, matrixed organizations.
• Experience leading cross‑functional programs without direct authority.
• Background in technology‑enabled or platform‑centric environments.
• Demonstrated experience in change and transformation environments.
• Strategic thinking with strong execution discipline.
• Financial, analytical, and systems thinking skills.

Up to 10%.

• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution, pension plan, and annual incentive.
• 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.
• Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please email  to request a reasonable accommodation.