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Principal Product Support Engineer, Level 4 – Clearance Required: Secret
Job in
Decatur, Morgan County, Alabama, 35609, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
Unix/Linux, Systems Administrator, IT Support
Job Description & How to Apply Below
- Receiving escalations from on-site Level 1–3 teams, triaging root cause hands‑on
- Engaging directly with HPE engineers
- Translating field‑observed symptoms into actionable technical requirements
- Training and enabling a managed services team field engineers
- Monitoring customer environments; triaging alerts and contributing to dashboard and observability improvements
- Conducting on‑site work at customer locations
- Hardening environments to DISA STIG requirements
- U.S. Citizenship (required without exception)
- Active Secret clearance, or demonstrated ability to obtain one (U.S. citizen with clean background)
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent hands‑on experience
- 10+ years of hands‑on experience in infrastructure engineering, systems administration, or technical support
- VMware (ESXi, vCenter, vSAN, NSX) and/or KVM/libvirt
- Kubernetes and containerized workloads
- Linux systems administration and live troubleshooting
- Enterprise networking
- Windows Server in hybrid/AD environments
- Proven, hands‑on troubleshooting experience
- Strong written communication skills
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