Technology Specialist

Job Type

Full-time

Install, upgrade, and maintain computer hardware and software. Coordinate technology needs with outsourced vendors for efficiency and cost-effectiveness. Assist Information Systems Manager in researching, planning, and implementing new technologies to improve member access and staff efficiency.

• Provides general support to all employees for information system issues.
• Maintains and upgrades the core data processing system and connected third party components (hardware/software).
• Becomes familiar and works with information system vendors' to operate, maintain, and upgrade various third party services, software solutions, and hardware platforms.
• Provides PC support including hardware maintenance, upgrades, software installation and configuration, troubleshooting, and internal repair or referral for external repair when internal repair is not feasible.
• Trains employees on PC fundamentals including operating system, word processing, spreadsheets, etc.
• Monitors helpdesk requests and responds accordingly.
• Generates reports from the information system.
• Maintains and administers the network.
• Backs up critical data files.
• Administers the core data processing system.
• Performs other related duties as assigned.

• Up to one year of similar or related experience
• High School Diploma or equivalent
• Must be 18 years of age or older
• Extensive PC knowledge, including Microsoft Office skills
• Familiar with computer networking

• Four year college degree in Computer Science or related field.
• Ability to work in a team environment.
• Excellent communication skills while using a pleasant tone and common conversational courtesies.
• Good interpersonal skills to include being courteous, diplomatic, and tactful.
• Previous experience within information systems environment at a financial institution.
• Good organizational skills.
• Ability to multitask when necessary.

• Ability to sit for extended periods of time.
• Ability to bend and lift items, up to 50 pounds, overhead.
• Ability to work extended or flexible hours to include nights, weekends, and on-call rotation.
• Return all messages within the same day received.
• To keep management and operational areas informed regarding information system service interruptions keeping interruptions to a minimum and scheduling down time during off-peak hours.
• To maintain all hardware in working order ensuring that all systems are functioning within the established parameters and ensure essential hardware is put back into service within 24 hours and non-essential hardware is put back into service within 1 week in the event of a failure.
• To keep credit union licensed software current by testing and updating software as new versions are released.
• To ensure the smooth and effective operations of the credit union's information systems and provide training and support for employees related to information systems.

This job description is not a complete statement of all duties and responsibilities comprising this position.

EOE, Including Disability/Vets

Board Approved June 19, 2018