Operations Manager

We are seeking an organized, proactive, and detail-oriented Bilingual Operations Manager to oversee daily operations for a growing cleaning and facility services organization. This role is responsible for managing a diverse portfolio of services, including commercial cleaning contracts, apartment turnover cleaning, residential cleaning, work-order cleaning services, and carpet cleaning.

The Operations Manager will lead a team of approximately 10–14 full-time and seasonal employees while coordinating scheduling, staffing, customer communications, payroll administration, quality assurance, vendor relationships, and inventory management. This is a critical leadership position focused on ensuring all services are delivered on time, within budget, and to the highest quality standards.

Key Responsibilities

Operations & Scheduling

• Coordinate and oversee commercial cleaning contracts, apartment turnover projects, residential cleanings, work-order cleaning services, and carpet cleaning assignments.
• Develop and manage staff schedules to ensure timely completion of all service commitments.
• Assign work to internal team members and approved vendors based on workload, availability, and service requirements.
• Serve as the primary point of contact for clients and property management partners through phone, email, text, and software platforms.
• Investigate and resolve customer concerns, service issues, quality-control matters, and callback requests.
• Coordinate property access, key management, and logistics for field staff.
• Provide regular operational updates and project status reports to clients and leadership.
• Review and approve employee hours for bi-weekly payroll processing.
• Prepare and submit invoices, payables, and supporting documentation for non-contract services.
• Track service delivery, contract compliance, and operational performance through reporting and documentation.
• Support business growth initiatives by meeting with prospective clients, conducting site walkthroughs, preparing service proposals, and onboarding new accounts.
• Schedule employees based on workload, geography, skill level, availability, and performance.
• Monitor staffing levels and proactively address workforce needs.
• Recruit, interview, hire, and onboard new employees.
• Coach, develop, and support team members while fostering a positive, accountable, and productive work environment.
• Ensure team compliance with company policies, safety procedures, and service standards.
• Coordinate specialized services with approved vendors and subcontractors.
• Manage inventory levels and ensure all facilities, storage areas, and field teams are adequately supplied with cleaning products and equipment.
• Maintain strong vendor relationships and assist with cost-control initiatives.
• Monitor equipment usage and coordinate maintenance or replacement as needed.

Qualifications

Required

• Bilingual fluency in English and Spanish.
• Previous experience managing operations, field teams, or hourly employees within a service-based industry.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Basic payroll, invoicing, or accounting administration experience.
• Proficiency with Microsoft Outlook, Microsoft Excel, and mobile communication tools.
• Comfortable handling a high volume of calls, emails, and text communications.
• Valid driver's license and reliable transportation.

Preferred

• Experience in commercial cleaning, property services, facilities management, maintenance, or related industries.
• Knowledge of cleaning methods, products, equipment, and industry best practices.
• Experience working with scheduling, workforce management, or property management software.

Salary: $65,000–$75,000 annually

Compensation will be based on experience, qualifications, and demonstrated ability to successfully manage a fast-paced service operation.

• Health Insurance
• Vision Insurance
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Career Growth and Advancement Opportunities
• Full-time position
• Occasional flexibility required to support operational needs
• Hybrid office and field-based role
• Approximately 70% office-based
• Approximately 30% field-based

About the Opportunity

The company is known for reliability, responsiveness, and delivering exceptional service to its clients. The ideal candidate is a hands‑on leader who enjoys balancing operations, customer service, team management, and problem-solving while helping drive continued growth and service excellence.