Store Manager, Retail & Store Manager

Who We Are

At Acima
, our mission is to empower individuals and families by providing accessible Lease‑To‑Own solutions that enhance their quality of life. We are a leader in the Lease‑To‑Own space, offering customers the ability to acquire their dream products without the constraints of traditional financing. With over 30,000 retail partners, we are growing daily and are the premier choice for leasing services, enriching customers’ lives one lease at a time.

The Store Manager is a pivotal position within Acima’s retail partner stores. The Store Manager maximizes store revenue and profits through efficient management of all store activities, including selection, training, and development of coworkers. The role requires achieving sales goals, improving processes to increase sales, and performing these duties at one of our retail partner locations.

The Store Manager position is paid a salary in accordance with Acima’s payroll procedures. In addition, the position may be eligible for various bonus and incentive programs. Eligibility requires active employment and meeting all program requirements set forth in the applicable plan. Compensation: $38,880 – $47,142 + Potential Bonus (Based on performance, paid out monthly).

• Manage and direct the work of all store coworkers on a day‑to‑day basis
• Motivate, evaluate, coach, and counsel store coworkers, holding them accountable for performance and company policies, including discipline up to termination
• Nurture, identify, and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions
• Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process
• Train, supervise, and assess coworkers’ dedication to exceptional customer service
• Use discretion and judgment in day‑to‑day management duties concerning store personnel, sales, and customers
• Enhance coworkers’ sales and account management skills through ongoing training and coaching
• Promptly address and resolve coworker and customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivate a positive work environment to improve coworker retention and minimize turnover and issues
• Recruit, interview, and hire coworkers for the store

• Establish and track daily and weekly sales objectives
• Supervise and guide coworkers in sales activities
• Facilitate the conversion of rental and lease agreements with customers and oversee sales outcomes to ensure revenue growth
• Address challenging accounts requiring managerial intervention
• Authorize customer commitments
• Supervise coworkers in daily completion of job duties
• Communicate and promote the accessibility, flexibility, and convenience of Acima’s leasing services to potential customers
• Educate customers on lease terms and delivery protocols, review overdue accounts, and encourage timely payments
• Oversee sales and account operations
• Guide customer interactions on leasing options, ensuring clarity on payment terms and providing top‑notch service

• Must be at least 18 years of age
• High school diploma or GED
• Proven track record of success in retail sales management
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Knowledge of inventory management and merchandising principles
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time‑management skills and the ability to multi‑task
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in‑person attendance to lead and manage store operations

• Great Benefits:
  Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan with company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited…