Base Operations Manager

Position Summary

Ambipar Response is hiring a Base Operations Manager to oversee daily operations, including dispatch, safety compliance, budgeting, employee development, and promoting sales within the assigned territory. This role focuses on ensuring customer satisfaction by delivering high-quality emergency response and industrial services while maintaining excellent customer service and operational efficiency.

• Reports to:
  
  Regional Operations Director
• Location:
  
  On‑Site
• Position Type:
  Full‑Time
• FLSA Status:
  Exempt
• Pay:
  Salary
• Travel:
  As needed

• Lead organizational change initiatives with a primary focus on safety, striving for zero accidents, and promoting continuous improvement.
• Develop, implement, and audit operational procedures to ensure the safe and efficient distribution of all service lines in strict compliance with safety, environmental, and regulatory guidelines.
• Collaborate with assigned Managers to communicate customer requirements and review daily job schedules, discussing priorities, equipment availability, and any necessary adjustments to meet customer needs.
• Work closely with assigned Managers to address and resolve customer complaints and service issues promptly, ensuring customer satisfaction is maintained and improved.
• Oversee all aspects of waste management, including tracking, profiling, manifesting, and proper disposal.
• Manage environmental compliance for all relevant regulatory agencies, including DEQ, EPA, CDOT, CDPHE, TCEQ, EPA, TXDOT, TRRC, and others.
• Ensure that all required documentation and job sheets from the prior day’s work are accurate and submitted to accounting for billing purposes.
• Coordinate with Sales Representatives and Regional Managers to review planned or proposed work, ensuring the necessary resources are available to meet budgetary goals and achieve customer satisfaction.
• Ensure employees complete their tasks efficiently, safely, and in alignment with customer satisfaction goals.
• Enforce company policies and procedures, ensuring compliance with safety regulations, attendance standards, regulatory training, substance abuse policies, and equipment care requirements.
• Conduct interviews for potential new hires, assign duties, evaluate employee performance, address personnel issues, and provide motivation and training to foster efficiency, growth, and professional development.
• Monitor market trends influenced by environmental, economic, or competitive factors, and develop proactive sales strategies to address these changes.
• Participate in scheduled weekly operations and safety conference calls to stay informed and aligned with company objectives.
• Maintain regular communication with the Regional Operations Manager, Sales, and Corporate Management regarding the status of customer relations and emerging opportunities.
• Provide support to management in any other functions deemed essential for successful location or division operations.
• Ensure branch equipment is properly maintained and fully operational.
• Other duties as assigned.

• Valid driver’s license with no restrictions.
• Must comply with PHMSA requirements.
• Minimum of 5 years of experience in the Environmental and/or Industrial Services industry.
• Bachelor’s degree preferred; at least 3 years of management experience required.
• Minimum of 3 years of experience in safety and government compliance.
• In‑depth knowledge of RCRA waste disposal regulations, including hazardous and non‑hazardous waste profiling.
• Strong customer service orientation with a focus on client satisfaction.
• Excellent project management skills with a proven ability to oversee and execute initiatives successfully.
• Exceptional oral and written communication skills.

• Bilingual proficiency is preferred.

This candidate should be willing and available to work overtime as needed to meet project demands and deadlines, including weekends and holidays when necessary.

This position description incorporates the core responsibilities of the job. It recognizes that other related duties not specifically mentioned might also be performed, and that not…