Branch Manager

• Performs a broad variety of customer service, sales, and lending activities in order to promote branch growth.
• Responsible for assisting with mentoring, developing, and supervising all branch employees.
• Actively participates in achieving sales and service goals and in maintaining operational excellence.
• Responsible for securing and strengthening customer relationships including outbound calls, customer profiling activities and a review of customer needs.
• Supports the consumer and small business loan process.
• Responsible for overall management, growth and profitability of branch.
• Cross-trained on all functions within the branch.
• Responsible for overall day-to-day management of facility, staff and operations of the branch.
• Uses reports and resources as tools to maximize results for branch and staff.
• Accountable for maximizing branch revenues, sales, customer satisfaction including CSP (Customer Service Profiles) scores while minimizing operating losses.
• Participates in hiring, on-boarding, disciplining, and rewarding staff; responsible for managing performance of all branch employees; coaches employees for optimal performance.
• Responsible for communicating and monitoring goals to staff on a consistent basis.
• Assists in creation of and maintaining branch business plan.
• Proactively participates in business development efforts to grow the branch.
• Performs business calling and sales programs.
• Updates and monitors sales activities using 360 View.
• Develops and maintains a diversified loan and deposit portfolio based on current campaign focus.
• Actively participates in the community maintaining good public relations.
• Implements controls to protect the bank in accordance with policies and procedures.
• Serves as chief communicator on all topics pertaining to and for branch staff.
• Interview consumer loan applicants (including real-estate loans) and request specified information for loan applications.
• Recommend and outline loan terms.
• NMLS # initial registration and annual renewal is required for this role.

• Bachelor's degree preferred
• Minimum 3 years banking experience is required
• Consumer/Residential lending experience
• Supervisory experience
• Good interpersonal communication and supervisory skills
• Thorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services
• Proficient in Microsoft Office programs
• Strong verbal and written communication skills
• Ability to adapt to change
• Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred

Demonstrates expertise in consumer and small business lending operations, branch management, and employee development while driving sales and customer satisfaction. Proficient in utilizing Microsoft Office and managing branch performance metrics to achieve operational excellence.

• Consumer Lending Experience
• Supervisory Experience
• Branch Management
• Sales and Service Goals Achievement
• NMLS Registration

• Consumer Lending
• Residential Lending
• Banking Regulations
• Financial Operating Policies
• Branch Business Planning
• Sales Program Development
• Customer Service Profiles
• Loan Application Processing
• Microsoft Office Proficiency
• Performance Management

• Interpersonal Communication
• Coaching Skills
• Adaptability
• Public Relations
• Team Development

• NMLS Registration

• Bank Products and Services
• Branch Growth
• Operational Excellence
• Customer Relationship Management
• Employee Development

• 360 View