Retail Route Merchandiser

Job Description:

Retail Route Merchandiser

Department:
Retail Operations

Five Star Breaktime Solutions is a premier provider of away‑from‑home convenience services, committed to delivering innovative breaktime solutions that enhance customer experience. We are seeking a Retail Route Merchandiser to represent Five Star across client locations by ensuring vending machines and micro‑markets are fully stocked, clean, and visually appealing. This role is ideal for self‑motivated individuals who enjoy working independently, building customer relationships, driving safely, and taking pride in delivering exceptional service.

You’ll be the face of Five Star delivering snacks, drinks, and fresh food that keep our customers happy while helping grow our business through excellent service and upselling opportunities.

• Merchandising:
  Merchandise products according to store layouts and POGs, roll‑out promotions, gather and report customer feedback.
• Maintain established inventory levels for all products sold, inclusive of soft drinks, pre‑packaged food, sandwiches, salads, soups, wraps, fruits, vegetables, candy, pastry, and snack items. Restock shelves, coolers, and coffee, follow inventory‑tracking and product‑rotation protocols, collect and record out‑of‑date, rejected, or unsold merchandise, and monitor shelf life to minimize spoilage losses.
• Product Delivery:
  Review inventory requirements per point of sale, work with the warehouse to ensure products are ready for delivery, load and unload following safety protocols, drive the company vehicle, and maintain open lines of communication with management regarding account product changes and recommend scheduling changes.
• Cash Handling:
  Collect money from kiosks, follow cash‑handling and loss‑prevention protocols, record transactions on appropriate forms or handheld device, and monitor and report any anomalies.
• Food Safety and Sanitation:
  Ensure proper handling and refrigeration of perishable items during transit and while stocking, maintain coolers at appropriate temperatures, and perform routine cleaning of coffee machines, microwaves, coolers, racks, shelves, tables, countertops, floors, and windows at each point of sale.
• Customer Interaction and Team
  
  Collaboration:
  
  Greet clients and customers professionally, communicate effectively to address questions or concerns, provide product and solution suggestions, and give feedback to improve route efficiency and customer satisfaction.
• Inventory:
  Full inventory counts must be completed and submitted as designated by company protocol.
• Audit:
  Inspect food quality and appearance, report stale products, review pick sheets, and conduct final walk‑through.
• Additional:
  Projects and assignments as needed.

• High school diploma or equivalent required; additional coursework in logistics, customer service, or merchandising preferred.
• 1 to 2 years of experience in route delivery, merchandising, retail, or customer service.
• Valid driver’s license with a clean driving record; must pass DOT physical, background check, and drug screening.
• Proven ability to work independently, prioritize tasks, and perform well under minimal supervision.
• Strong interpersonal and communication skills with a customer‑focused, positive attitude.
• Demonstrated ability to promote and upsell products while maintaining excellent service relationships.
• Comfortable using technology, including handheld devices, tablets, and route management systems.
• Knowledge of driving safety, DOT compliance, and vehicle inspection best practices.
• High level of attention to detail and accuracy in cash handling, inventory control, and documentation.
• Ability to lift 50 lbs. or more repeatedly and perform frequent bending, reaching, and stooping.
• Dependable, self‑motivated, and committed to upholding Five Star’s values of discipline, leadership, integrity, and community.

• Competitive pay.
• 401(k) retirement savings plan with company match.
• Comprehensive medical, dental, and vision insurance plans (individual and family coverage).
• Voluntary FSA, life insurance, and short/long‑term disability options.
• Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.

Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.