Customer Service Sales Representative

About Your Future With SPI

Are you looking for a career with a leader that drives the future of energy‑efficient insulation and building materials? SPI is recognized as a great place to work and offers a diverse and inclusive environment that rewards contributions and encourages career ownership.

The Customer Service and Inside Sales Representative will be responsible for handling front‑facing duties, including assisting customers with complaints and questions, relaying information about SPI’s products and services, selling SPI products and services, and developing leads. The role includes opportunities to present additional products to current customers and may require participation in warehouse tasks.

• Attract potential customers by answering product and service questions.
• Suggest additional products and services to potential and current customers.
• Manage large amounts of inbound and outbound calls.
• Anticipate customer needs, following up with previous customers to offer reorders or additional services.
• Answer customer questions with product knowledge.
• Assess competitors by analyzing and summarizing competitor information and trends to identify sales opportunities.
• Develop leads, referrals, and accounts by reviewing customer buying history and explaining technical features of related and new items.
• Close sales and achieve sales targets.
• Create and maintain a database of current and potential customers.
• Assist with administrative tasks and warehouse work as needed.
• Handle product and service issues, purchasing, scheduling, facility maintenance, truck maintenance, and warehouse/office housekeeping as needed.
• Participate in monthly and/or annual physical inventories.
• Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory.
• Stock, organize, and maintain showroom to maximize sales and inventory accuracy.
• Maintain proper project details, documentation, and orders for specific large projects.
• Other duties as assigned.

• High school diploma/GED or equivalent work experience.
• Customer service oriented with strong telephone, computer, and multi‑tasking skills.
• General knowledge of warehouse operations.
• Ability to operate a forklift and/or pallet jack.
• Basic math and computer skills.
• Ability to write legibly and communicate clearly with professionalism and courtesy.
• Experience with inventory/inside sales and/or demonstrated success working with customers.

Office and warehouse/fabrication environment.

• High level of sitting, walking, standing, and/or climbing.
• Stooping, bending, kneeling, and reaching.
• Work outside/inside around machinery with moving parts and vehicles.
• Exposure to all seasons of weather, as well as slippery and uneven surfaces.
• Must be able to lift a minimum of 30 lbs.

Less than 10%.

$20.00 - $25.00 per hour.

• Competitive Compensation.
• Medical, Dental, and Vision.
• Strive Wellness Program.
• 401(k) Matching.
• Paid Holiday and Paid Time Off (PTO) for all positions.
• Assured Excellence®: minimal to no cost medical care and prescription drugs.
• Flexible Spending Accounts (FSA):
  Healthcare and Dependent care.
• Health Spending Account (HSA) with employer contribution.
• Life & Disability Insurance.
• Employee Assistance Program (EAP): in‑person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus.
• Paid Military Leave.
• Tuition Reimbursement.
• Length of Service Award.

$35,600.00 - $71,200.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Top Build Corp. is an equal opportunity employer (EOE), including protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.