Collections Specialist

Job Code: 21155 Salary Grade: 8 Salary Range: $36,774 - 55,999 FLSA:
Nonexempt

The purpose of this classification is to assist with the collections and security deposit program for the County's water utility.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; and maintains related documentation and reports.

Updates and credits customer account records; records and codes payments in billing system; enters relevant information to assist with skip-tracing or recording customer risk profiles; and coordinates with other employees to ensure accounts are managed within credit conditions, to examine customer queries, and reconcile and report on accounts as needed.

Monitors past due accounts; reviews delinquent customer listing; contacts customers to investigate late or non-payment of accounts; facilitates corrective action; schedules cut-offs; researches and corrects errors in accounts; collects on past due accounts; and prepares related reports.

Performs customer service functions; provides information and assistance regarding County utility services, procedures, forms, fees, or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution; conducts research; and recommends solutions.

Reviews accounts receivable and credit control systems and processes, and implements improvements to increase the efficiency and effectiveness of the function.

High school diploma or GED required; two years of experience in accounts receivable or closely related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

• Minimum of two (2) years of experience in first-party, third-party, or legal collections
• Proven experience in a call-center collections environment
• Clear, confident, and persuasive communication skills
• Ability to analyze data, solve problems, and make informed recommendations
• Highly organized with strong attention to detail
• Results-oriented, demonstrating urgency and follow-through in execution
• Leads by example with a high degree of accountability